In this episode of Receivables Podcast, host Adam Parks welcomes Kristyn Leffler, VP of Strategy, Integration & Analytics at Resurgent Capital Services, for a deep dive into digital debt collection strategies that align with today’s consumer expectations. From brand awareness to the final payment click, Kristyn explores how debt buyers and collectors can transform their approach by learning from e-commerce giants.

Expect to gain tactical insight on optimizing the debt recovery funnel, building brand consistency, and measuring digital success using tools like Google Analytics. Plus, Kristyn unpacks how the "abandoned cart" model, "attention saturation," and a customer-centric mindset can dramatically improve consumer engagement and results.

This is a must-listen for compliance professionals, digital marketers, and recovery strategists looking to modernize their outreach.

📌 Podcast Website: https://ReceivablesPodcast.com/videos/kristyn-leffler
📌 Guest Website: https://receivablesinfo.com
📌 Guest LinkedIn: https://www.linkedin.com/in/kristynbradyleffler

digital collection, customer journey, compliance, funnel conversion, debt strategy

#DebtRecovery #DigitalDebtCollection #ComplianceMarketing

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Join Adam Parks in this special episode of the Receivables Podcast as he welcomes Mike Becker, Executive Director of the Receivables Management Association International (RMAI). Together, they explore why the RMAI Executive Summit 2025 is the premier event for debt buyers, collection leaders, and compliance professionals.

In this insightful conversation, Mike unpacks the summit’s educational tracks—from AI in collections and consent management to succession planning and market forecasting. You’ll also hear why this off-the-grid networking experience is unlike any other upcoming debt buyer networking event.
Whether you’re a veteran of the collections industry or simply looking to better understand compliance and risk mitigation in receivables, this episode delivers actionable insights and inspiration.

📌 Podcast Website: https://receivablespodcast.com/mike-becker-rmai-summit-2025
📌 Guest Website: https://rmaintl.org/
📌 Guest LinkedIn: https://www.linkedin.com/in/beckermike/

#ReceivablesPodcast #RMAIExecutiveSummit2025 #DebtBuyerNetworking

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

This episode dives deep into why the ACA International Conference is more than just a gathering—it’s where the future of the ARM industry is shaped. Join host Adam Parks as he speaks with Tim Haag and Jennifer Whipple, President and President-Elect of ACA International, about what makes this event critical for professionals in debt collection. They discuss the value of networking in ARM, leadership development, and strategic preparation for conference success.
If you're looking to elevate your compliance approach, expand your professional circle, or lead your agency with confidence—this is your episode.

🔗 Links
📌 Podcast Website: https://receivablespodcast.com/videos/aca-international-annual-conference
📌 Guest Website: https://www.acainternational.org/
📌 Guest LinkedIn (Tim Haag): https://www.linkedin.com/in/tim-haag-68494511/
📌 Guest LinkedIn (Jennifer Whipple): https://www.linkedin.com/in/jennifer-whipple-a77a8b56/

ARM leadership, ACA events, debt collection education, conference strategy
#Hashtags: #ARMNetworking #ACAInternational #LeadershipInCollections

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Struggling with debt collection agency placement? You’re not alone. In this episode of the Receivables Podcast, industry leader Bob Picone from Connect1 joins Adam Parks to break down the key considerations for how to choose a collection agency. Learn what it means to vet vendors properly, manage risk proactively, and strategically segment portfolios for higher liquidation rates.

Whether you're placing credit card accounts, auto deficiencies, or medical debt, Connect1's compliance-first approach helps ensure success. Get expert insight on licensing, digital strategies, risk audits, and how Bob's team prevents complaints before they start. Perfect for creditors, debt buyers, and compliance professionals who want to strengthen their recovery pipeline.

Subscribe now and start making smarter placement decisions.

Podcast Website: https://receivablespodcast.com/videos/creditors-guide-to-selecting-the-right-collection-agency

Guest Website: https://www.connect1consultants.com/connect1llc/connect-1-consultants-1579542527/

Guest LinkedIn: https://www.linkedin.com/in/bob-picone-94305b8/

#DebtCollectionStrategy #HowToChooseACollectionAgency #Connect1

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

In this episode of Receivables Podcast, we speak with Irene Hoheusle, President of ARM Compliance Business Solutions, about what it really takes to build a future-proof compliance management system for your collection agency. With regulatory oversight increasing and consumer protections evolving, debt collection compliance is more important than ever.

Irene offers expert insights on how to minimize legal risk in debt collection, conduct actionable risk assessments in the ARM industry, and prepare for upcoming changes in 2025. Whether you're a veteran collector or a new compliance officer, this conversation delivers key takeaways to help you build a system that lasts.

Subscribe now, and don’t forget to rate and review!

Podcast Website: https://receivablespodcast.com/videos/future-proof-compliance-management-system
Guest Website: https://armcbs.com/
Guest LinkedIn: https://www.linkedin.com/in/irene-hoheusle-8a62274b/

#ComplianceManagementSystem #DebtCollectionCompliance #RiskAssessment

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Court costs vs. collection rates—what’s the real ROI of litigating delinquent accounts? In this episode of Receivables Podcast, host Adam Parks sits down with Neil Mastellone of Velo Law to explore litigation cost modeling in debt buying.

This expert conversation unpacks how debt buyers and law firms can build stronger partnerships, fund lawsuits strategically, and make smarter legal decisions through data. Neil shares two decades of hands-on experience, offering actionable advice on how to align legal strategies with cash flow timing, cost forecasting, and liquidation potential.

Whether you’re an experienced portfolio manager or new to legal collections, this episode is packed with insight on minimizing risk and maximizing returns.

Subscribe for more interviews with the ARM industry’s top minds, and don’t forget to leave a review if you found value in this discussion.

🔗 Links
📌 Podcast Website: https://receivablespodcast.com/videos/mastering-economics-of-litigation-in-debt-buying
📌 Guest Website: https://velo.law
📌 Guest LinkedIn: https://www.linkedin.com/in/neilmastellone/

🏷️ Tags: debt litigation strategy, legal cost modeling, data-driven recovery, ARM industry podcast, Velo Law, Neil Mastellone
#Hashtags: #LitigationCostModeling #DebtBuyerStrategy #DebtRecovery

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

AI contract analysis in collections is no longer optional—it's essential. In this episode of Receivables Podcast, host Adam Parks speaks with Eric Nevels, Senior Director of Operational Support, about how in-house legal teams and compliance professionals are leveraging artificial intelligence to streamline contract workflows, manage risk, and improve accuracy.
You’ll hear how exception reporting in AI contract review catches risk before it becomes liability, how legal AI use cases are reshaping debt collection, and what tools and strategies are most effective for legal ops teams.
Whether you’re a law firm, debt buyer, or internal compliance lead, this episode offers actionable insights for smarter legal workflows.

Links
Podcast Website: https://receivablespodcast.com/videos/ai-contract-analysis-in-debt-collection/
Guest Website: https://www.trueaccord.com/
Guest LinkedIn: https://www.linkedin.com/in/eric-nevels/

#AIContractAnalysis #LegalAI #DebtCollectionCompliance

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Online reviews can make or break a collection agency’s reputation. In this episode of Receivables Podcast, Adam Parks interviews Chris Murphy from DebtLink to explore how debt collection companies can start building digital trust in debt collection using innovative tools and strategies.
Chris shares the inside story of the "Yelp Effect"—the damage caused by negative B2C reviews on B2B buying decisions—and how DebtLink's debt collection directory platform solves the industry's digital discovery problem. Learn how your agency can overcome reputational risk, gain visibility, and connect with the right clients without relying on outdated, alphabetized vendor lists.
Whether you're a debt buyer, attorney, or agency executive, this episode is a must-listen for improving your firm's online footprint and getting found by the right partners.

🔗 Links
📌 Podcast Website: https://receivablespodcast.com/videos/overcoming-yelp-effect-for-debt-collectors
📌 Guest Website: https://www.debtlink.com/
📌 Guest LinkedIn: https://www.linkedin.com/company/debtlink/
🏷️ Tags: Digital Debt Collection, Compliance Tools, B2B Sales in Collections, Online Reviews in ARM Industry

#Hashtags: #DigitalDebtCollection #DebtCollectionDirectory #OnlineReviewsChallenge

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube