In this episode of Receivables Podcast, host Adam Parks welcomes Kristyn Leffler, VP of Strategy, Integration & Analytics at Resurgent Capital Services, for a deep dive into digital debt collection strategies that align with today’s consumer expectations. From brand awareness to the final payment click, Kristyn explores how debt buyers and collectors can transform their approach by learning from e-commerce giants.

Expect to gain tactical insight on optimizing the debt recovery funnel, building brand consistency, and measuring digital success using tools like Google Analytics. Plus, Kristyn unpacks how the "abandoned cart" model, "attention saturation," and a customer-centric mindset can dramatically improve consumer engagement and results.

This is a must-listen for compliance professionals, digital marketers, and recovery strategists looking to modernize their outreach.

📌 Podcast Website: https://ReceivablesPodcast.com/videos/kristyn-leffler
📌 Guest Website: https://receivablesinfo.com
📌 Guest LinkedIn: https://www.linkedin.com/in/kristynbradyleffler

digital collection, customer journey, compliance, funnel conversion, debt strategy

#DebtRecovery #DigitalDebtCollection #ComplianceMarketing

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Join Adam Parks in this special episode of the Receivables Podcast as he welcomes Mike Becker, Executive Director of the Receivables Management Association International (RMAI). Together, they explore why the RMAI Executive Summit 2025 is the premier event for debt buyers, collection leaders, and compliance professionals.

In this insightful conversation, Mike unpacks the summit’s educational tracks—from AI in collections and consent management to succession planning and market forecasting. You’ll also hear why this off-the-grid networking experience is unlike any other upcoming debt buyer networking event.
Whether you’re a veteran of the collections industry or simply looking to better understand compliance and risk mitigation in receivables, this episode delivers actionable insights and inspiration.

📌 Podcast Website: https://receivablespodcast.com/mike-becker-rmai-summit-2025
📌 Guest Website: https://rmaintl.org/
📌 Guest LinkedIn: https://www.linkedin.com/in/beckermike/

#ReceivablesPodcast #RMAIExecutiveSummit2025 #DebtBuyerNetworking

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This episode dives deep into why the ACA International Conference is more than just a gathering—it’s where the future of the ARM industry is shaped. Join host Adam Parks as he speaks with Tim Haag and Jennifer Whipple, President and President-Elect of ACA International, about what makes this event critical for professionals in debt collection. They discuss the value of networking in ARM, leadership development, and strategic preparation for conference success.
If you're looking to elevate your compliance approach, expand your professional circle, or lead your agency with confidence—this is your episode.

🔗 Links
📌 Podcast Website: https://receivablespodcast.com/videos/aca-international-annual-conference
📌 Guest Website: https://www.acainternational.org/
📌 Guest LinkedIn (Tim Haag): https://www.linkedin.com/in/tim-haag-68494511/
📌 Guest LinkedIn (Jennifer Whipple): https://www.linkedin.com/in/jennifer-whipple-a77a8b56/

ARM leadership, ACA events, debt collection education, conference strategy
#Hashtags: #ARMNetworking #ACAInternational #LeadershipInCollections

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