Facility Operations at Hyperspeed

Join Dr. Lou and his guest, Jeremy Longinotti, CEO and Co-Founder of ALO as they discuss revolutionizing high-traffic public facilities, including stadiums, arenas, malls, zoos, entertainment districts, and more. The ALO system is a communications platform that integrates video surveillance, guest communication, staff communication, and incident management. It can provide the level of experience customers expect, and gain the risk management that the sports and entertainment industry can use to boost their guest experience.

The ALO platform enables communication from customers to staff with automated dispatching, and reduces risk with perfect recall by logging audio, chat, images and video with incident data. It provides one app for all departments in a sports and entertainment venue.

The ALO platform features push-to-talk, group chat, photo sharing, and live video; processing and artificial intelligence applied to all communications for analytics on your workflows. It allows venues to gain insights from customer requests, communication history, and task metadata. ALO uses natural language translate customer requests in more than 90 languages, enabling staff to better serve their guests and enhance the overall fan experience.

About the Innovation Institute for Fan Experience

Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2024 BY IIFX
ALL RIGHTS RESERVED

Recorded: 12/5/2024

LANDSKY.AI - The Future of Autonomous Security

Join Dr. Lou and his guest, Jake Shild, Founder & CEO @LandSky.AI as they discuss pioneering a modern and dynamic approach to safety and surveillance, addressing the growing demand for advanced security solutions while overcoming the challenges of labor shortages and the high cost of continuous human surveillance. This technology can provide an additional layer of security for critical infrastructure, including stadiums and arenas and more.

The LandSky as a Service (LSaaS) is a new model for automation, designed to enhance human ability. LSaaS is a recurring subscription service that provides on-going, 24/7 autonomous solutions enabling users to adopt robotics into their operations without having to spend extensive effort in implementing autonomous solutions.

You can learn more about LandSky's security solutions:

• Crowd Intelligence
• Autonomous Perimeter Patrols with Sky Guard
• Outdoor Perimeter Security and Alarm Response with Land Guard

About the Innovation Institute for Fan Experience

Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

Join Dr. Lou Marciani, the Director and Co-Founder of the Innovation Institute for Fan Experience and Paul Foster, founder and CEO of OnePlan. Dr. Lou and Paul discuss the evolution of event planning and the benefits of using digital twin technology for the sports and entertainment industry. OnePlan, which aims to provide a collaborative, web-based platform for event planning, has been used in over 60,000 events, including major sports and entertainment venues. The platform offers a single source of truth, allowing for real-time collaboration and approval processes. Forster highlighted the importance of balancing fan experience, security, and safety, citing examples like the Tottenham Hotspur Stadium and Intuit Dome. Dr. Lou and Paul also discuss the role of data in decision-making and the potential of digital twins in enhancing fan engagement and venue operations.

About the Innovation Institute for Fan Experience

Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2021 BY IIFX
ALL RIGHTS RESERVED

Session 4

The Innovation Institute for Fan Experience (IIFX) and Campus Safety hosted a National One Day Virtual Summit: Preparing for the Return of Interscholastic Athletics and After School Activities.

The virtual summit featured an impressive array of diverse professionals in high school activities and interscholastic athletics and other agencies focusing on the preparation for the return of interscholastic athletics and after school activities. They focused on the common challenges of adapting and innovating health safety, security, operations, and management into a possible new management paradigm.

The Summit agenda brought together thought leaders, decision-makers, and innovators to address critical issues for reopening their school activities and interscholastic athletic events in the fall of 2021. Leading practitioners presented the most pressing challenges and provided first -hand observations and best practices.

Panelists:

• Dr. Karissa Niehoff, Executive Director National Federation of State High School Associations (NFHSA)
• Dr. Lou Marciani, Director and Co-Founder, Innovation Institute for Fan Experience

About the Innovation Institute for Fan Experience

Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2024 BY IIFX
ALL RIGHTS RESERVED

Recorded: 9/25/2024

People Risk Management
DETECT. DETER. MITIGATE.

Join Dr. Lou and his guest, Tom Miller, CEO and Co-Founder of CLEARFORCE for their second discussion about detecting, deterring, and mitigating risk posed by people. Consider the policies that your organization uses to ensure the integrity of your human capital, especially when it comes to checking the background of each employee. Even the best employees in any organization, including sports and entertainment venues, their sponsors, and vendors can pose a risk to your operations, employees, and brand.

Established in 2015, ClearForce is a people risk analytics company that combines software, data services, compliance, and workflow automation to build safe and secure organizations. Their patented Resolve™ platform and continuous evaluation solutions help public and private sector organizations mitigate people risk associated with mission critical initiatives for insider threat, workplace safety, cyber security, SAFETY Act, trusted workforce, and suicide prevention.

About the Innovation Institute for Fan Experience

Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2024 BY IIFX
ALL RIGHTS RESERVED

Recorded: 8/6/2024

Protecting Sports & Entertainment Organizations from People Risk

DETECT. DETER. MITIGATE.

Join Dr. Lou and his guest, Tom Miller, CEO and Co-Founder of CLEARFORCE as the begin a series of discussions about detecting, deterring, and mitigating risk posed by people. Even the best employees in any organization, including sports and entertainment venues, their sponsors, and vendors can pose a risk to your operations, employees, and brand.

Established in 2015, ClearForce is a people risk analytics company that combines software, data services, compliance, and workflow automation to build safe and secure organizations. Their patented Resolve™ platform and continuous evaluation solutions help public and private sector organizations mitigate people risk associated with mission critical initiatives for insider threat, workplace safety, cyber security, SAFETY Act, trusted workforce, and suicide prevention.

About the Innovation Institute for Fan Experience

Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

COPYRIGHT 2024 BY IIFX
ALL RIGHTS RESERVED


IIFX FANCENTRIC TECH WITH WICKET
Recorded: 6/05/2024

YOUR FACE IS YOUR TICKET!

Fans, Sports & Entertainment leaders, and anyone with an interest in technology that enhances the Fan Journey will enjoy this discussion between Dr. Lou Marciani, the Director & Co-Founder of the Innovation Institute for Fan Experience, and Jeff Boehm, Chief Operating Officer @Wicket.

The Wicket facial authentication platform is a privacy-first solution that enables sensational event experiences for fans, guests, and employees with frictionless touchpoints that delight users and strengthen security for sports and credentialed venues.

About the Innovation Institute for Fan Experience

Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.

Copyright 2024 by IIFX
All Rights Reserved
Recorded 4/24/2024

Dr. Lou Marciani, Director & Co-Founder of IIFX, and Jim Mercurio, former Executive VP & General Manager @ Levi's Stadium and President of JCM Events Management & Consulting, LLC, host our free FANCENTRIC livestream and podcast.

Watch and learn how sports and entertainment leaders prepare their venues and staff to protect their fans and staff by preparing for protests and security threats long before any event. Sports and entertainment events are about the spectacle, something that protestors and malevolent actors seek to use to their advantage.

Join Dr. Lou and Jim as they query their guest panel about their experiences in preparing for protests and security threats, including developing action plans and training their staff to respond to almost any protest or threat condition.

MODERATOR: MIKE HARTNETT, VICE PRESIDENT OF VENUE SECURITY FOR ILITCH SPORTS & ENTERTAINMENT

MIKE HARTNETT currently serves as Vice President of Venue Security for Ilitch Sports and Entertainment. In this position, he is responsible for leading the daily security operations and event-based security for Little Caesars Arena and its office buildings, Comerica Park, Michigan Lottery Amphitheater at Freedom Hill, Pine Knob Music Theater, Meadow Brook Amphitheater, the Fox Theater and Fox Office Centre, Little Caesars Global Resource Center and throughout the District of Detroit. Mr. Hartnett is focused on creating a safe and secure environment for guests, colleagues, clients, athletes, and performers across all venues in the Ilitch Sports and Entertainment family.

PANELISTS

LAURIE GOODELL serves with the Cybersecurity and Infrastructure Security Agency’s Office of Security Programs, focusing specifically in the Active Assailant Security branch on preparedness resources, training, and assessment for stakeholders within the critical infrastructure of the United States. She has been integral to the development and release of the Vehicle Ramming Self-Assessment Tool and CISA’s Vehicle Incident Prevention and Mitigation Security Guide, scheduled for imminent release.

POLICE LIEUTENANT KENDALL BELL oversees arguably the busiest, most successful, and professional events planning section in the world. Each year this section plans over 8500 events. The events range from our New Year’s Eve celebration, the NFL Draft, and Pro Bowl, the NHL All Star Weekend, the Electric Daisy Carnival, Life is Beautiful, Allegiant Stadium (Raiders, Concerts, and other events), T Mobile Arena (Vegas Golden Knights, Concerts, Sporting Events), Conventions (CES, SEMA, JCK Jewelry Show), Music Award Shows (Billboard Music Awards, the Grammy’s, the Latin Music Awards), Parades, Presidential visits, and many more.

SENIOR COMMANDER BRAD HAZELETT has been with the Saint Paul (Minnesota) Police Department for 27 years. He played key roles in planning, operations and leadership during the 2008 Republican National Convention, 2018 Superbowl, and the riots related to George Floyd and Daunte Wright. In 2023, he was promoted to Senior Commander and took charge of the SPPD Special Operations Unit. SOU provides public safety planning and staffing for all large public events, parades, festivals, protests, and demonstrations. In 2024 he rejoined the SPPD SWAT team as a team Commander.

About the Innovation Institute for Fan Experience

Founded in August 2020, the Innovation Institute for Fan Experience (www.iifx.org) is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.