
Exceeding Customer Expectations
What Enterprise, America's #1 Car Rental Company, Can Teach You About Creating Lifetime Customers
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Narrated by:
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Gary Telles
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By:
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Kirk Kazanjian
About this listen
By mastering this principle, Enterprise has earned an enviable reputation as one of the world's best companies to work for, won countless customer-service awards, and enjoyed a nearly unbroken streak of record profits.
Exceeding Customer Expectations imparts timeless lessons for satisfying both customers and employees that you can put to use right away, no matter what your business or industry.
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Critic reviews
"This love letter to Enterprise Rent-A-Car is also a comprehensive case study on how a company grows from an idea into a multibillion-dollar corporation within its founder's lifetime." (Publisher's Weekly)
"Classy people create classy companies, and there is no more classy - or successful - company than Enterprise Rent-A-Car." (Warren Buffett, Chairman and CEO, Berkshire Hathaway)
What listeners say about Exceeding Customer Expectations
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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- Steve5353
- 03-08-12
Was a good biography about Enterprise
Would you recommend this book to a friend? Why or why not?
This was good if you're looking for a biography about the history of Enterprise Rent a Car, but not many of the ideas were new or very actionable in different organizations.
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