New Releases

Feel like you could be sharper, calmer, and more in control—but don’t know where to start? This is it. Most people are running on stress, distraction, and guesswork. Adaptive Stoicism gives you a mental system that actually works—clear steps to stay focused, make better decisions, and stay steady under pressure.

Are you stuck in a rut, unable to create meaningful change in your life or organization? The Art of Change is the solution you've been searching for. Written by Jeff and Staney DeGraff, founders of the consulting firm Innovatrium, this book provides a masterclass in sustainable transformation.

Las empresas son fuente de trabajo, riqueza, satisfacciones y seguridad social. Producen todos los bienes y servicios que los individuos o la sociedad necesita para vivir y progresar. Son el medio principal para que muchos seres humanos obtengan el sustento para sus familias y sí mismos; además, para hacer compras, ahorrar y progresar económicamente; y también para que los países sean prósperos. Las empresas siempre están expuestas a riesgos y amenazas; por consiguiente, deben ser protegidas. La seguridad no es un producto milagroso que brota de una roca al tocarla con una varita ...

Turn every “thank you,” apology, and quick reply into a loyal customer. Customer Support: From Novice to Expert is the straightforward guide for anyone who serves customers—face to face, on the phone, in live chat, or anywhere else. After ten years helping airline passengers from around the world, I learned what truly delights people: clear words, genuine empathy, and fast solutions. In this book you’ll learn to master: Communication – write and speak so customers trust you. Empathy – see the issue through the customer’s eyes. Digital Tools – choose the right platforms and ...

GROWN UP POETRY: ODES to sports, politics, life in general, family, profit, city growth, recessions. A little sarcasm, a lot of seriousness.Insight into the world we live in, suggestions on skewed views perspectives.

Dumb Goals is an inspiring guide that challenges conventional goal-setting wisdom and encourages listeners to pursue their dreams boldly and unapologetically. The book introduces the concept of DUMB Goals, an acronym for Delusional, Uncomfortable, Move Out, Blocks.

A brief discussion of what's involved in exporting root crops from Tonga to overseas markets, especially Auckland, New Zealand. Tongan yam and Pacific root crops have increasingly become a major industry in New Zealand especially in Auckland where close to 500,000 of the 2 million population are Pacific Island people. Tonga, Fiji and Samoa were the traditional suppliers of bananas and root crops but are struggling to keep up with demand. Ecuador/South America and the Philippines have taken over the banana industry. New players in the Auckland market like Vietnamese yam and taro, Indian ...

Unlock the Future of Leadership with AI In AI-Powered Leadership — Revolutionize Your Business Strategy with Generative AI, discover how cutting-edge AI technologies like ChatGPT can transform your approach to leadership and strategic decision-making. This book provides actionable frameworks and real-world case studies from top executives who have successfully leveraged AI to drive innovation, improve customer engagement, and lead their companies to new heights. What You Will Learn: How to integrate generative AI into high-level decision-making processes Frameworks for transforming ...

SUMMARY: What have in common the Costa Concordia cruise accident, the Titanic failure, the Space Shuttle fiasco and the Hurricane Katrina terrible rescue planning? ALL of them have been the consequence of a chain of bad human decisions. Learn with these real life examples how to better deal with your day to day decision making! Making decisions and putting them into practice is the most important task of individuals in society and their personal life. In this book, now available in English in eBook format, professors Miguel A. Ariño and Pablo Maella, of IESE Business School in Barcelona, ...

Transforming organizations is a complex, fluid endeavor far removed from the rigid, step-by-step processes of traditional change management. 'The 6 Big Ideas of Adaptable Organizations' equips change agents with the insights and approaches needed to navigate this complexity effectively. This book explores six pivotal concepts: The 2 Change Strategies of Effective Organizations: Delve into the dichotomy between optimizing existing systems and evolving organizational beliefs for profound transformation. The 5 Universals of Change: Learn why fostering a common purpose and embracing meaningful ...

How effective is your innovation system? How many leaders in your organization are delighted by the innovations they see coming from their teams? How many customers compliment you on the innovative products and services they receive from your organization? How many employees are inspired by the creative work they are doing, and their personal development as a result of your innovation system? How many people talk about your organization as having a culture of innovation? Organization’s often fail to achieve real results from their innovation systems even though they have: Set up an ...

In today’s fast-paced and ever-evolving professional world, working with diverse personality types is not just a challenge but a necessity. One of the most difficult personalities to manage is the narcissist—a self-centered, often manipulative individual who can dominate the workplace environment, disrupt team dynamics, and diminish morale. But what if there was a proven way to turn their unique traits into tools for success, instead of triggers for chaos? In Working With Anyone, you’ll discover a groundbreaking 4-step blueprint to navigating narcissistic personalities at work. This ...

Demystify the tools and methods for transforming your data into business and career success. Measure Smarter 2 Know More gives you a scalable method that can be applied across your business. It helps you understand how to use your data to pinpoint market opportunities, mitigate risks, reduce attrition and streamline operations in a practical, real-world and relevant way. Chantel Wilson Chase shares her 30 years of experience in an easy-to-follow step-by-step approach with clarity and affability.

Flip It, Roll It, Hold It by Will Bozeman offers a strategic roadmap for business success, exploring the three fundamental outcomes: flipping, rolling, and holding. Bozeman begins by defining each strategy and emphasizing the importance of clear planning and partnerships. Readers gain insights into selecting partners, launching ventures, and understanding company valuations, supported by real-world examples and practical advice. The book delves into the nuances of early exit planning and the advantages of strategic decision- making, providing actionable steps for building and flipping ...