In this episode you'll learn how AI is reshaping custom experience and what that means for business leaders. We're joined by executive leadership coach Allan Klassen and explore how to build lasting customer trust with AI.

We discuss why the best customer experiences blend human empathy with the efficiency of AI, and how to avoid common pitfalls that can erode loyalty. We also look at ethically using customer data, and preparing for a future where even digital agents make purchases on behalf of customers.

What we discussed:

0:25 - Introducing Alan Klassen

2:27 - How AI changes customer engagement

5:40 - AI adoption: Efficiency vs. customer-centricity

7:39 - Key CX elements

11:58 - Matching AI strategy to customer needs

15:21 - Balancing AI efficiency with the human touch

17:34 - Starting small with AI for customer experience

19:20 - Using AI for a customer-centric process view

This is part two of our two part series on AI and Business Leadership.

Watch/Listen to Part 1

Connect with Allan Klassen

Learn more about Clarity Quest Leadership

Connect with us if you want to get the benefits of AI for your business: 0260.AI

In this episode you'll learn how AI is reshaping leadership and management for organizations of all sizes. We're joined by executive leadership coach Allan Klassen as he shares real-world insights on how AI can banish fear, streamline operations, and empower teams to achieve more with less. We explore strategies for embracing AI amid market uncertainty, overcoming resistance to change, and positioning your business for future growth.

What we discussed:

1:02 - About Allan Klassen and Clarity Quest Leadership

4:51 - Fear and superficial AI adoption

6:38 - Risks of delaying AI adoption amid market pressures

10:11 - Overcoming change management hurdles in AI implementation

13:30 - The importance of starting small

16:40 - Debunking the "flavor of the day" misconception about AI

Connect with Allan Klassen

Learn more about Clarity Quest Leadership
Connect with us if you want to get the benefits of AI for your business:0260.AI

In this episode, you'll learn whether artificial intelligence can take over or replace an entire company, focusing on Y Combinator's 2025 call for startups to build full stack AI businesses. It's a shift from just making AI tools to creating companies powered entirely by AI.

We explore what this means for traditional industries and why so-called "dinosaur" companies may be at risk of extinction. We also discuss the massive opportunities and urgent challenges facing business leaders: from regulatory hurdles to the societal impact of replacing human jobs.

Finally, we look at what that means for future-proofing your organization, including running “shadow” AI companies or retraining teams for this next disruption.

What we discussed:
0:56 - What is a "full-stack AI" company
2:25 - Assessing AI's capability to replace entire companies
4:13 - Underestimating AI's rapid speed of progress
6:07 - Regulatory and legal hurdles for AI-driven companies
8:30 - Societal challenges if AI companies decimate traditional businesses
11:30 - The urgency for businesses to adapt
13:37 - Running "shadow" full-stack AI operations

Connect with us if you want to get the benefits of AI for your business:0260.AI