In this episode you'll learn how AI is reshaping custom experience and what that means for business leaders. We're joined by executive leadership coach Allan Klassen and explore how to build lasting customer trust with AI.

We discuss why the best customer experiences blend human empathy with the efficiency of AI, and how to avoid common pitfalls that can erode loyalty. We also look at ethically using customer data, and preparing for a future where even digital agents make purchases on behalf of customers.

What we discussed:

0:25 - Introducing Alan Klassen

2:27 - How AI changes customer engagement

5:40 - AI adoption: Efficiency vs. customer-centricity

7:39 - Key CX elements

11:58 - Matching AI strategy to customer needs

15:21 - Balancing AI efficiency with the human touch

17:34 - Starting small with AI for customer experience

19:20 - Using AI for a customer-centric process view

This is part two of our two part series on AI and Business Leadership.

Watch/Listen to Part 1

Connect with Allan Klassen

Learn more about Clarity Quest Leadership

Connect with us if you want to get the benefits of AI for your business: 0260.AI

In this episode you'll learn how AI is reshaping leadership and management for organizations of all sizes. We're joined by executive leadership coach Allan Klassen as he shares real-world insights on how AI can banish fear, streamline operations, and empower teams to achieve more with less. We explore strategies for embracing AI amid market uncertainty, overcoming resistance to change, and positioning your business for future growth.

What we discussed:

1:02 - About Allan Klassen and Clarity Quest Leadership

4:51 - Fear and superficial AI adoption

6:38 - Risks of delaying AI adoption amid market pressures

10:11 - Overcoming change management hurdles in AI implementation

13:30 - The importance of starting small

16:40 - Debunking the "flavor of the day" misconception about AI

Connect with Allan Klassen

Learn more about Clarity Quest Leadership
Connect with us if you want to get the benefits of AI for your business:0260.AI

In this episode, you'll learn whether artificial intelligence can take over or replace an entire company, focusing on Y Combinator's 2025 call for startups to build full stack AI businesses. It's a shift from just making AI tools to creating companies powered entirely by AI.

We explore what this means for traditional industries and why so-called "dinosaur" companies may be at risk of extinction. We also discuss the massive opportunities and urgent challenges facing business leaders: from regulatory hurdles to the societal impact of replacing human jobs.

Finally, we look at what that means for future-proofing your organization, including running “shadow” AI companies or retraining teams for this next disruption.

What we discussed:
0:56 - What is a "full-stack AI" company
2:25 - Assessing AI's capability to replace entire companies
4:13 - Underestimating AI's rapid speed of progress
6:07 - Regulatory and legal hurdles for AI-driven companies
8:30 - Societal challenges if AI companies decimate traditional businesses
11:30 - The urgency for businesses to adapt
13:37 - Running "shadow" full-stack AI operations

Connect with us if you want to get the benefits of AI for your business:0260.AI

In this episode you'll learn how artificial intelligence is transforming the future of work. Not just by automations, but by reshaping job roles, upskilling needs, and even workplace culture. We explore the real impact of AI on junior roles and workforce planning. We dive deep into the societal implications of AI-driven businesses and strategies for empowering your team to adapt and thrive.

We discuss why culture and human creativity remain your organization’s ultimate differentiators, even as AI levels the competitive playing field.

What we discussed:

1:00 - Impact of AI on junior and entry-level job roles

5:55 - The necessity of upskilling employees

8:45 - The "billion-dollar, one-employee company" societal impact

12:30 - How AI reshapes company culture

21:05 - AI's disruption of businesses with headcount-based revenue models

24:00 - Imperative of AI education

Connect with Andrea Adams:

https://www.linkedin.com/in/andrea-adams1/

The HR HUB:

https://thehrhub.ca/Youtube: https://www.youtube.com/@hrhubtalk

Connect with us if you want to get the benefits of AI for your business:0260.AI

In this episode, you'll learn how artificial intelligence is reshaping HR from recruitment, employee onboarding, employee engagement and more. We break down where AI delivers real value in HR, addresses common pitfalls, and explores ethical considerations like bias and data privacy.

We also discuss practical use cases, the future of AI in performance management, and how HR teams can maintain a human touch in an automated world.

What we discussed:

0:51 - AI's current impact in HR

6:29 - The future of job applications and CV's

10:23 - Performance monitoring vs. Performance management

12:39 - AI in employee onboarding and training

15:50 - Ethical considerations and data privacy

18:23 - Demand for AI skills in HR roles

20:53 - Maintaining human touch with AI

Connect with Andrea Adams on Linkedin

The HR HUB

Website

Youtube

Connect with us if you want to get the benefits of AI for your business:0260.AI

In this episode, you'll learn why buying AI tools for your business is nothing like purchasing traditional SaaS products and why so many companies waste money on the wrong solutions. We explore common mistakes organizations make, such as jumping into AI investments without identifying clear business problems.

We discuss essential strategies for evaluating AI solutions, avoiding expensive long-term contracts, and ensuring every tool aligns with your business goals. We also look at conducting effective discovery sessions to find simple, cost-effective AI options that add true business value.

What we discussed:

0:25 - The core problem: Businesses leading with AI solutions, not problems

4:28 - Employee-specific vs. executive-led tool choices

10:06 - Crucial step: Gathering employee feedback

12:51 - Hidden opportunities: Solving problems with free or cheaper AI tools

13:23 - Adapting tech purchasing strategies for the AI era

Connect with us if you want to get the benefits of AI for your business: 0260.AI

In this episode, you'll learn how simple AI tools can create massive impacts in your business. We break down easy, real-world applications for content creation, research, image generation, coding, data analysis, ideation, and automation. We explore how free and affordable tools can unlock new efficiency and innovation for your business.

What we discussed:

1:30 - Real-world awareness gap in using AI for business tasks

2:18 - Content creation: voice, image and video

10:40 - AI for research tasks

17:28 - Basics of AI-assisted coding

20:55 - Data analysis with AI models

24:16 - Ideation and strategic planning

26:58 - Automation: using AI apps for repetitive tasks

Connect with us if you want to get the benefits of AI for your business:0260.AI

In this video, you'll learn about vibe coding and creating working software applications using natural language and AI, minimizing the need to write traditional code or hire expensive developers. We break down how vibe coding works, its benefits, and important limitations to consider for social impact professionals looking to accelerate their tech solutions.

You'll discover real-world examples, including how vibe coding helped rapidly build a startup platform at a fraction of the typical cost and time. Plus, they discuss expert insights on why coding knowledge remains crucial for reviewing AI-generated code and how this game-changing approach can empower your business to innovate faster and smarter.

What we discussed:

0:00 - Introduction to vibe coding3:05 - Explanation of Vibe Coding, potential and limitations9:00 - Vibe Coding vs. experienced professionals 16:30 - Vibe coding's potential to solve software cost problems17:50 - Example of a business idea using vibe coding25:00 - The importance of reading code and its impact on influence28:00 - Potential impact on software development for internal use.

Connect with us if you want to get the benefits of AI for your business:0260.AI