
Upstream
The Quest to Solve Problems Before They Happen
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Narrated by:
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Dan Heath
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By:
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Dan Heath
About this listen
New York Times best-selling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers.
So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention?
Upstream probes the psychological forces that push us downstream - including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented 20 million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out - as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge - and forward-deploying its ambulances to stand by in those areas.
Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
©2020 Dan Heath (P)2020 Simon & SchusterListeners also enjoyed...
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Story
From pandemics to populism, AI to ISIS, wealth inequity to climate change, humanity faces unprecedented challenges that threaten our very existence. The essential tool that will enable humanity to find the best way foward is defined in Framers by internationally renowned authors Kenneth Cukier, Viktor Mayer-Schönberger, and Francis de Véricourt.
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a lot of the same, repeated
- By Ex on 01-12-22
By: Kenneth Cukier, and others
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Upstream
- Selected Essays
- By: Mary Oliver
- Narrated by: Hala Alyan, Joy Sullivan, Kate Baer
- Length: 4 hrs and 3 mins
- Unabridged
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“I had to go out into the world and see it and hear it and react to it, before I knew at all who I was, what I was, what I wanted to be.” So begins Upstream, a collection of essays in which revered poet Mary Oliver reflects on her willingness to lose herself within the beauty and mysteries of the natural world and the world of literature. Emphasizing the significance of her childhood “friend” Walt Whitman, who inspired her to vanish into the world of her own writing, Oliver meditates on the forces that allowed her to create a life for herself out of work and love.
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Beautiful essays
- By jessica on 10-17-23
By: Mary Oliver
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Seeing Around Corners
- How to Spot Inflection Points in Business Before They Happen
- By: Rita McGrath
- Narrated by: Tiffany Morgan
- Length: 7 hrs and 46 mins
- Unabridged
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Paradigmatic shifts in the business landscape, known as inflection points, can either create new, entrepreneurial opportunities or they can lead to devastating consequences. Rita McGrath contends that inflection points, though they may seem sudden, are not random. Every seemingly overnight shift is the final stage of a process that has been subtly building for some time. Armed with the right strategies and tools, smart businesses can see these inflection points coming and use them to gain a competitive advantage.
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Narration was distractingly terrible
- By Meg C. on 02-20-25
By: Rita McGrath
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Ping
- The Secrets of Successful Virtual Communication
- By: Andrew Brodsky
- Narrated by: Sean Patrick Hopkins
- Length: 8 hrs and 39 mins
- Unabridged
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Award-winning professor, management consultant, and virtual communications expert Andrew Brodsky is here to tell you that, yes, that meeting could have been an email. And that email? Maybe it should have been a voice note (really!). And your camera—it’s okay to turn it off; sometimes it’s even better. If you’re crushed under the weight of your inbox or exhausted from back-to-back-to-back video calls, then Ping is here to help workers at all levels and of all stripes—remote, hybrid, and in person—who use communication technologies as part of their jobs.
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Relevant
- By DerekD on 04-11-25
By: Andrew Brodsky
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The Five Elements of Effective Thinking
- By: Edward B. Burger, Michael Starbird
- Narrated by: Brian Troxell
- Length: 3 hrs and 9 mins
- Unabridged
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The 5 Elements of Effective Thinking presents practical, lively, and inspiring ways for you to become more successful through better thinking. The idea is simple: You can learn how to think far better by adopting specific strategies. Brilliant people aren't a special breed--they just use their minds differently.
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Thinking about Thinking
- By Cynthia on 05-20-14
By: Edward B. Burger, and others
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Scaling Up Excellence
- Getting to More Without Settling for Less
- By: Robert I. Sutton, Huggy Rao
- Narrated by: Rob Shapiro
- Length: 10 hrs and 47 mins
- Unabridged
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In Scaling Up Excellence, best-selling author Robert Sutton and Stanford colleague Huggy Rao tackle a challenge that determines every organization’s success: scaling up further, faster, and more effectively as a program or an organization creates a larger footprint. Sutton and Rao have devoted much of the last decade to uncovering what it takes to build and uncover pockets of exemplary performance, to help spread them, and to keep recharging organizations with ever-better work practices.
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Not exactly the book I was hoping for
- By Gabriel Afana on 06-19-18
By: Robert I. Sutton, and others
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Freakonomics
- Revised Edition
- By: Steven D. Levitt, Stephen J. Dubner
- Narrated by: Stephen J. Dubner
- Length: 7 hrs and 51 mins
- Unabridged
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Levitt and co-author Stephen J. Dubner show that economics is, at root, the study of incentives: how people get what they want, or need, especially when other people want or need the same thing. In Freakonomics, they explore the hidden side of...well, everything. The inner working of a crack gang...the truth about real-estate agents...the secrets of the Klu Klux Klan. What unites all these stories is a belief that the modern world is even more intriguing than we think. All it takes is a new way of looking, and Freakonomics will redefine the way we view the modern world.
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Good, but be careful
- By Shackleton on 07-03-08
By: Steven D. Levitt, and others
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Option B
- Facing Adversity, Building Resilience, and Finding Joy
- By: Sheryl Sandberg, Adam Grant
- Narrated by: Elisa Donovan
- Length: 6 hrs and 14 mins
- Unabridged
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After the sudden death of her husband, Sheryl Sandberg felt certain that she and her children would never feel pure joy again. "I was in 'the void,'" she writes, "a vast emptiness that fills your heart and lungs and restricts your ability to think or even breathe." Her friend Adam Grant, a psychologist at Wharton, told her there are concrete steps people can take to recover and rebound from life-shattering experiences. We are not born with a fixed amount of resilience. It is a muscle that everyone can build.
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Books is ok but completely misadvertised
- By Alex Carpenter on 10-08-17
By: Sheryl Sandberg, and others
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Radical Candor: Fully Revised & Updated Edition
- Be a Kick-Ass Boss Without Losing Your Humanity
- By: Kim Scott
- Narrated by: Teri Schnaubelt
- Length: 11 hrs and 55 mins
- Unabridged
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The idea is simple: You don't have to choose between being a pushover and a jerk. Using Radical Candor - avoiding the perils of Obnoxious Aggression, Manipulative Insincerity, and Ruinous Empathy - you can be kind and clear at the same time. Kim Scott was a highly successful leader at Google before decamping to Apple, where she developed and taught a management class.
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Odd Beginning in Revised Ed but Stick with it
- By nonscelus on 12-05-19
By: Kim Scott
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Hit Makers
- The Science of Popularity in an Age of Distraction
- By: Derek Thompson
- Narrated by: Derek Thompson
- Length: 11 hrs and 34 mins
- Unabridged
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Nothing "goes viral". If you think a popular movie, song, or app came out of nowhere to become a word-of-mouth success in today's crowded media environment, you're missing the real story. Each blockbuster has a secret history - of power, influence, dark broadcasters, and passionate cults that turn some new products into cultural phenomena. In his groundbreaking investigation, Atlantic senior editor Derek Thompson uncovers the hidden psychology of why we like what we like.
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Starts of saying “The Tipping Point” book was wrong but then...
- By Venusian Incognito on 03-25-18
By: Derek Thompson
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Strategic Problem Solving: A Step-by-Step Guide to Solve Hard Problems
- Leverage Data Analysis and Critical Thinking to Make Smart Decisions, Drive Innovation, and Lead with Confidence
- By: Mark Hartley
- Narrated by: Michael Cottam
- Length: 4 hrs and 25 mins
- Unabridged
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In today's complex business environment, the ability to solve problems systematically and make strategic decisions effectively is more crucial than ever. This comprehensive guide presents a proven seven-step framework that breaks down the science of problem-solving into practical, actionable steps.
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sharpening your problem-solving skills
- By Anne Faison on 02-27-25
By: Mark Hartley
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Get to the Point!
- Sharpen Your Message and Make Your Words Matter
- By: Joel Schwartzberg
- Narrated by: Jeff Hoyt
- Length: 1 hr and 53 mins
- Unabridged
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In Joel's Schwartzberg's 10-plus years as a strategic communications trainer, the biggest obstacle he's come across - one that connects directly to nervousness, stammering, rambling, and epic fail - is that most speakers and writers don't have a point. They typically have just a title, a theme, a topic, an idea, an assertion, a catchphrase, or even something much less. This book shows you how to identify your point, leverage it, stick to it, and sell it and how to train others to identify and successfully make their own points.
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Made me a better communicator.
- By Mr. Davis on 08-15-20
What listeners say about Upstream
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- Alison Schuback
- 07-07-22
It was fabulous
One of the best books I’ve heard in awhile. I really appreciate thinking that way.
I loved the parable at the beginning; it really clearly explains whole idea for anyone who asks what the book I’m reading is about, so thank you.
Alison Schuback
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- LynnetePC
- 01-21-21
Great narration!
It's like this book was made to be narrated aloud. There was a very nice lecture-like feel that made it very easy to digest and pleasure to get through the material. Highly recommended selection.
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- Amazon Customer
- 06-25-23
Great book
What a great leadership and problem solving book. Teaches a lot of great principles and teaches you to get out of tunnel vision. Recommend to leaders at all levels.
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- Anonymous User
- 01-24-24
Thinking ahead Genius
Nothing at all.. great book I would recommend it to anyone in the business world
Thanks for the book
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- bzymom
- 04-23-24
Inspiring, thought provoking
Makes complex issues understandable, injects bits of humor. Easy listen, but still educational. Provided some ideas and metaphors to help me personally and professionally
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- sally
- 05-10-20
required reading
This should be required reading for every leadership team. I highly recommend this thoughtful book.
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- Bgilnh2o
- 02-17-21
Insightful overview of problem solving
From "problem blindness" to "who pays for what doesn't happen", an excellent overview of the challenges solving complex system problems and the techniques to address you can use to address them.
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- Dawn A. Franks
- 08-17-20
Read and Listen--Again
This book is a must read/listen for every dreamer, planner, organizer, future-thinking, person, organ
ization and company. Should be reread and discussed over and over.
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- Michael
- 11-29-20
Helpful and inspiring
How to help lead the improvements to your world that you know we need but seem too big.
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- A. Lee
- 02-02-23
Excellent guide on how to think of prevention
This book contained wonderful examples of how to use data, evidence, and broad-based coalitions to inform action that have the potential to improve the lives of many. Great illustrative stories--this is a reading must for public health students!
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