If you (1) have trouble connecting with people beyond small talk or (2) are often left speechless and dumbfounded on how to handle certain people and situations, that feeling of dread isn't something you have to live with. Improve Your People Skills is your key to social intelligence and the better relationships to enrich your life that will inevitably follow.

Corporate trainers are tasked with an awesome responsibility - helping individuals develop the skills they need to advance their careers and boost their organizations' bottom lines. It's a challenging job, but What Great Trainers Do is here to help - providing a proven structure for dynamic workshops along with surefire strategies for blending course content with fluid interaction.

In Getting Past No, William Ury of Harvard Law School’s Program on Negotiation and author of Possible, offers a proven breakthrough strategy for turning adversaries into negotiating partners.

Are you having problems with the boss? Wishing you could be a better spouse? Not communicating well with your employees? Having trouble building business relationships? Or would you just like to improve your people skills and your ability to make strong, lasting impressions on the men and women you meet every day? The solution is Skill With People! Les Giblin's timeless classic has what you need to get on the fast track to success at home, at work, and in business.

The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

You can go after the job you want...and get it! You can take the job you have...and improve it! You can take any situation you're in...and make it work for you!

You think your social life could be better. You've felt shy as long as you can remember. Your conversations have more awkward moments than you'd like. Maybe you don't need a ton of friends, but you'd like to have some people to hang out with on occasion. You want to make changes, but you don't know where to start. Lots of people have been in your shoes, so you're hardly a lost cause, and it's never too late to turn things around. The Social Skills Guidebook gives you insights into your interpersonal struggles, and offers hands-on advice for developing and improving....

Listening might seem like the easiest thing in the world to do. But most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. When you actively listen, you learn to gather perspectives, bridge differences, and resolve problems. Absorbing what a person is saying, thinking, and feeling sets the stage for dramatically improved relationships and increased professional success.

What is that magic quality that makes some people instantly loved and respected? Everyone wants to be their friend (or, if single, their lover!) In business, they rise swiftly to the top of the corporate ladder. What is their "Midas touch?"

The Like Switch is packed with all the tools you need for turning strangers into friends, whether you are on a sales call, a first date, or a job interview. As a Special Agent for the FBI's National Security Division's Behavioral Analysis Program, Dr. Jack Schafer developed dynamic and breakthrough strategies for profiling terrorists and detecting deception. Now, Dr. Schafer has evolved his proven-on-the-battlefield tactics for the day-to-day, but no less critical battle of getting people to like you.

Skill with people is the one essential ingredient for success and happiness at home and in business. The Art of Dealing with People gives you the skills to take your people skills to a level that you never thought possible! Skill in human relations is similar to skill in any other field, in that success depends on understanding and mastering certain basic general principles. You must not only know what to do, but why you're doing it.

Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication.

Listen to this book and send your nonverbal intelligence soaring. Joe Navarro, a former FBI counterintelligence officer and a recognized expert on nonverbal behavior, explains how to "speed-read" people: decode sentiments and behaviors, avoid hidden pitfalls, and look for deceptive behaviors. You'll also learn how your body language can influence what your boss, family, friends, and strangers think of you.

Immense in scope and vision and filled with brilliant insights into human nature, this program is the ultimate work on the psychology of self-esteem. Listen and find out the strength Dr. Branden's six pillars will award you.

Conversationally Speaking has become the most popular book in the world teaching conversation skills. Millions of people have used it to learn the secrets of effective communication. This revised edition provides more ways to improve your conversation skills by giving you strategies that work for starting conversations, asking questions that promote interaction, interesting people in what you have to say, listening so that others will be encouraged to talk, avoiding rejection-producing behavior, handling criticism constructively, and more.

How do you stay calm in a world that seems determined to keep you on edge? How do you break free from the noise in your head? How do you train your mind to stay resilient in the chaos that surrounds us? 7 Rules for a Calm Mind in a Chaotic World is both a philosophical and practical guide to managing the constant mental noise that weighs us down. It offers ways to quiet your mind without relying on anyone else, while also helping you navigate your relationship with the world around you.

Among the most successful leaders throughout history - from Abe Lincoln to Rosa Parks, Mahatma Gandhi to Susan B. Anthony, Martin Luther King, Jr., to Nelson Mandela - some were brilliant mathematicians and economists, others were creative visionaries, still others were masterful at strategic planning. Their mastery of their field wasn't the secret to their highly effective leadership. All of their skill, grit, resilience, charisma, and courage emanated from one thing: their strength of character.

Within their fields, thought leaders are sources of inspiration and innovation. They have the gift of harnessing their expertise and their networks to make their innovative thoughts real and replicable, sparking sustainable change and even creating movements around their ideas. In Ready to Be a Thought Leader?, renowned executive talent agent Denise Brosseau tells listeners how to develop and use that gift as she maps the path from successful executive, professional, or civic leader to respected thought leader.

Life is unpredictable and full of things we can’t control. The only thing we can truly have power over is our attitude. We don’t always have a choice in what happens to us, but we always get to choose how we respond.

If you're looking for a self-help book that isn't full of jargon and gets straight to the point, look no further. The Consistency Formula has everything you need to help you to achieve your goals. Do you ever find it difficult to make changes in your life? Do you have goals you have always wanted to achieve, but you find it hard to finish? Do you find yourself giving up on things easily? Changing is difficult, goals are hard to reach and the will power and discipline to see it through is always rare. The consistency formula aims to change this. In this book, we will uncover: Why we are ...

From the vantage point of his eighth decade, Klein revisits the wisdom he relished in his youth with this collection of philosophical gems, adding new ones that strike chords with him at the end of his life. From Epicurus to Emerson and Camus to the theologian Reinhold Niebuhr - whose words provided the title of this audiobook - each pithy extract is annotated with Klein's inimitable charm and insights.

Growing up in middle-class suburban Los Angeles in the 1980s, Rina Bliss was saw intelligence as her ticket out. Like height and stature, intelligence was said to run in families. The prevailing idea was that mental capacity was determined by our DNA and could be measured; a simple IQ test could predict a child’s future.

Why is it so hard to live well amidst the chaos and noise? While you might think this is a problem of the modern world, it's a timeless issue.

Overwhelmed by the demands of family, work, and multiple responsibilities, many women find themselves feeling scattered and distracted. In this eye-opening audiobook, cofounder and CEO of the Mindsight Institute Caroline Welch takes listeners on a mindfulness journey to help them de-stress and cultivate inner peace. According to Welch, you do not need countless hours sitting in silence to be more present in your life - the key is to practice mindfulness wherever you are and whenever you can.

In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They deliver packages faster, churn out new products, and endlessly revamp their UI, often putting greater strain on employees for diminishing returns. According to Tiffani Bova, this siloed focus on customer experience – without considering the impact on your staff—actually hinders growth in the long run. The most successful companies adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time.

In this easy-to-listen-to yet wisdom-rich manual, Robin S. Sharma offers 101 simple solutions to life's most complex problems, ranging from a little-known method for beating stress and worry to a powerful way to enjoy the journey while you create a legacy that lasts.

Conventional wisdom says that women are the manipulative ones - but tell that to the thousands of desperate women suffering at the hands of a manipulative man. Men can be just as sneaky, passive-aggressive, needy, underhanded, whiny, guilt-inducing, and emotionally demanding as women are accused of being - and more so!

Throughout history people have sought to cope with a life that is often stressful and hard. We have actually known for some time that developing compassion for oneself and others can help us face up to and win through the hardship and find a sense of inner peace. However in modern societies we rarely focus on this key process that underpins successful coping and happiness and can be quick to dismiss the impact of modern living on our minds and well-being. Instead we concentrate on 'doing, achieving' and having'.

In Speak with Confidence: Overcome Self-Doubt, Communicate Clearly, and Inspire Your Audience, keynote speaker, author, and executive communication coach Mike Acker delivers a practical and hands-on playbook to building the confidence you need to nail your next presentation, speech, virtual talk, or social media post. In this proven pathway to becoming a capable and confident speaker, you'll discover how to combine your identity, message, and skills into one persuasive package.

The perfect practical pick-me-up for life's tough days, this book is the perfect guide to help you feel happier, healthier and calmer. We all have days where we feel like the world is getting us down. But here's the thing - you're not alone. From helping us see what strong really looks like, to what to do when you have no energy for self-care; Jayne Hardy shows us that even on our most difficult days, a little kindness can go a very long way.