Although call-takers at an emergency dispatch center are under no immediate physical threat, they are often the focus of intense verbal violence. In this comprehensive guidebook, Ellis Amdur, with the assistance of consultants whose cumulative experience in emergency call-taking and emergency dispatch totals over 120 years, walks professionals working in emergency dispatch centers through a multitude of steps they can assist in keeping first responders, callers, and other members of the public safe, while functioning at the highest level of professionalism.

Aggression touches all of our lives. Whether it is a customer or angry coworker, an upset family member, a fellow student at school or college, or a stranger we bump into on the street, all of us, at times, must deal with aggressive people. Ellis Amdur has become well-known for his series of profession-specific books on dealing with aggressive and emotionally disturbed individuals. Words of Power is different. It is written for ordinary people who may, on occasion, have to deal with an angry, even enraged person.

Discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in 90 seconds or less with this proven and accessible peacekeeping method by self-described "lawyer turned peacemaker" Douglas E. Noll. Tested on prison inmates, De-Escalate offers a new set of social listening and communication skills based on the latest findings in neuroscience and meditation.

How did Fidel Castro fool the CIA for a generation? Why did Neville Chamberlain think he could trust Adolf Hitler? Why are campus sexual assaults on the rise? Do television sitcoms teach us something about the way we relate to each other that isn't true? While tackling these questions, Malcolm Gladwell was not solely writing a book for the page. He was also producing for the ear. In the audiobook version of Talking to Strangers, you’ll hear the voices of people he interviewed - scientists, criminologists, military psychologists.

Gaslighting has been a frequent subject of pop culture references. But sadly, gaslighting isn't limited to the big screen—it is the harsh reality of millions of men across the globe. Gaslighters hijack your life by rejecting your feelings, questioning your version of events, and altering your beliefs. Thus, making you question your sanity and changing your outlook on life. Replacing who you were with the version of you they want so they can gain power over you through manipulation and keep control.

Are you curious about how you can do social engineering so that your community will agree with you and with what you think? This audiobook can address that. Yes, you can manipulate other people and the community as a whole like you. You've probably heard the phrase "social engineering" thrown around a few times. You may even have met its practitioners. But, what exactly is it, why do we need it, and how do we counter it? This may well be the most important audiobook you've ever listened to on social engineering.

In this breakthrough book, clinical psychologist Lindsay Gibson exposes the destructive nature of parents who are emotionally immature or unavailable. You will see how these parents create a sense of neglect and discover ways to heal from the pain and confusion caused by your childhood. By freeing yourself from your parents' emotional immaturity, you can recover your true nature, control how you react to them, and avoid disappointment. Finally, you'll learn how to create positive new relationships so you can build a better life.

He says he loves you. So...why does he do that? You've asked yourself this question again and again. Now you have the chance to see inside the minds of angry and controlling men---and to change your life. In this groundbreaking book, a counselor who specializes in working with abusive men shows you how to improve, survive, or leave an abusive relationship.

Dr. George K. Simon knows how people push your buttons: your children---especially teens---are experts at it, as is your mate. A coworker may quietly undermine your efforts while professing to be helpful, or your boss may prey on your weaknesses. Manipulative people have two goals: to win and to look good doing it.

Healing the Fragmented Selves of Trauma Survivors integrates a neurobiologically informed understanding of trauma, dissociation, and attachment with a practical approach to treatment, all communicated in straightforward language accessible to both client and therapist. Listeners will be exposed to a model that emphasizes "resolution" - a transformation in the relationship to one's self, replacing shame, self-loathing, and assumptions of guilt with compassionate acceptance.

Let's face it: We all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book Just Listen, Mark Goulston shared his best-selling formula for getting through to the resistant people in your life. Now he brings his communication magic to the most difficult group of all - the downright irrational.

Want to learn about the art of manipulation? Do you think you are being manipulated? Are you unable to recognize a manipulator? Manipulation is the ability of something or someone to handle, manipulate, or use. It is essential to understand the tricks and tactics of manipulator so we could save ourselves from them as it has a negative effect on our mental health and personality. Understanding of manipulation techniques and tactics of toxic people can help us to avoid manipulation.

Are your anger problems out of control and starting to affect the people around you? Whether you realize it or not your anger problems can directly effect those around you, to the point where it starts to directly erode their own mental health and well-being. But, now you can learn how to control your anger and manage the stress and anxiety that goes a long with it.

The ultimate collection of emotional intelligence audiobooks. Everything you need to know about emotional intelligence in one bundle. Emotional intelligence is like a secret weapon. The better you understand what motivates you and what motivates other people, the stronger your relationships will be, the more persuasive you will be, and the more successful you will be in business.

In this fully expanded and updated third edition of the best-selling classic, you learn why verbal abuse is more widespread than ever, and how you can deal with it. You'll get more of the answers you need to recognize abuse when it happens, respond to abusers safely and appropriately, and most important, lead a happier, healthier life. In two all-new chapters, Evans reveals the outside stresses driving the rise in verbal abuse - and shows you how you can mitigate the devastating effects on your relationships.