Although call-takers at an emergency dispatch center are under no immediate physical threat, they are often the focus of intense verbal violence. In this comprehensive guidebook, Ellis Amdur, with the assistance of consultants whose cumulative experience in emergency call-taking and emergency dispatch totals over 120 years, walks professionals working in emergency dispatch centers through a multitude of steps they can assist in keeping first responders, callers, and other members of the public safe, while functioning at the highest level of professionalism.

Discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in 90 seconds or less with this proven and accessible peacekeeping method by self-described "lawyer turned peacemaker" Douglas E. Noll. Tested on prison inmates, De-Escalate offers a new set of social listening and communication skills based on the latest findings in neuroscience and meditation.

Robert Sapolsky’s Behave, his now classic account of why humans do good and why they do bad, pointed toward an unsettling conclusion: We may not grasp the precise marriage of nature and nurture that creates the physics and chemistry at the base of human behavior, but that doesn’t mean it doesn’t exist. Now, in Determined, Sapolsky takes his argument all the way, mounting a brilliant (and in his inimitable way, delightful) full-frontal assault on the pleasant fantasy that there is some separate self telling our biology what to do.

Becoming Bulletproof means transforming yourself into a stronger, more confident, and more powerful person. Evy Poumpouras - former Secret Service agent to three presidents and one of only five women to receive the Medal of Valor - demonstrates how we can overcome our everyday fears, have difficult conversations, know who to trust and who might not have our best interests at heart, influence situations, and prepare for the unexpected. When you have become bulletproof, you are your best, most courageous, and most powerful version of you.

When you react, the event controls you. When you respond, you’re in control. Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you're talking to a boss, a spouse, or even a teenager. For more than a generation, Dr. George J. Thompson's essential handbook has taught people how to communicate more confidently and persuasively in any situation.

Manipulators and people who are looking to use us for their advantage are all around us. Fortunately, there are methods to spot them and beat them at their game! What to do? What you’ll learn in this book will change your perspective of yourself and raise your confidence! The techniques and methods described in this book will make sure you’ll never hurt again, and you’ll also be able to use them for your return.

Are you curious about how you can do social engineering so that your community will agree with you and with what you think? This audiobook can address that. Yes, you can manipulate other people and the community as a whole like you. You've probably heard the phrase "social engineering" thrown around a few times. You may even have met its practitioners. But, what exactly is it, why do we need it, and how do we counter it? This may well be the most important audiobook you've ever listened to on social engineering.

Let's face it: We all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book Just Listen, Mark Goulston shared his best-selling formula for getting through to the resistant people in your life. Now he brings his communication magic to the most difficult group of all - the downright irrational.

If you struggle to stand up for yourself—to pursue what you want—then you need this audiobook. Short but sweet, this audiobook will guide you to understanding your own history so that you can build the future you want. It is part of a course available through my website (thedietzmethod.com) that is intended to help you break old habits, discard beliefs and attitudes that hold you back, and create a mindset that is truly your own.

He says he loves you. So...why does he do that? You've asked yourself this question again and again. Now you have the chance to see inside the minds of angry and controlling men---and to change your life. In this groundbreaking book, a counselor who specializes in working with abusive men shows you how to improve, survive, or leave an abusive relationship.

Want to learn about the art of manipulation? Do you think you are being manipulated? Are you unable to recognize a manipulator? Manipulation is the ability of something or someone to handle, manipulate, or use. It is essential to understand the tricks and tactics of manipulator so we could save ourselves from them as it has a negative effect on our mental health and personality. Understanding of manipulation techniques and tactics of toxic people can help us to avoid manipulation.

This audiobook will explain to you how body language works and how to better understand what other people are saying with their body movements and expressions.

Are your anger problems out of control and starting to affect the people around you? Whether you realize it or not your anger problems can directly effect those around you, to the point where it starts to directly erode their own mental health and well-being. But, now you can learn how to control your anger and manage the stress and anxiety that goes a long with it.

People with borderline personality disorder (BPD) can be intensely caring, warm, smart, and funny, but their behavior often drives away those closest to them. If you're struggling in a tumultuous relationship with someone with BPD, this is the book for you. Dr. Shari Manning helps you understand why your spouse, family member, or friend has such out-of-control emotions and how to change the way you can respond.

Would you like to be able to influence people in such a way that you can always turn situations at your convenience, and discover how to analyze people to see if they deserve your trust? This guide is perfect even for those who have never studied dark psychology before because it is packed with information, tips, tricks, and techniques that will make you a pro in analyzing people in no time, so what are you waiting for?