
Customer Mania!
It's Never Too Late to Build a Customer-Focused Company
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Narrated by:
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Ken Blanchard
About this listen
Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.
In Customer Mania!, Ken Blanchard, one of America's biggest best-selling authors and inspiring business leaders, writes of the key to customer service; creating a people-oriented, performance-driven, customer-first organization. Packed with practical insights, Customer Mania! emphasizes four critical steps:
- Set Your Sights on the Right Target: The bottom line grows from taking care of customers and creating a motivating environment for your people.
- Treat Customers the Right Way: Determine the kind of experience you want your customers to have as they interact with every part of the company.
- Treat Employees the Right Way: Use strategies ranging from smart hiring, to training and development, to managing performance and creating a recognition culture.
- Build the Right Kind of Leadership: You can't do it all yourself, so let your people put their own brains to work and then support them all the way.
From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience and their customers.
©2004 Blanchard Family Partnership, Fred Finch and Jim Ballard (P)2004 Simon & Schuster Inc. SOUND IDEAS is an imprint of Simon & Schuster Audio DivisionListeners also enjoyed...
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Overall
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loved it!
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Overall
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Performance
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Great read
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- Narrated by: Natalie Hoyt, Jeff Hoyt
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Overall
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Performance
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Story
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They actually have vastly different styles and backgrounds. Yet despite their differences, great managers share one common trait: They don’t hesitate to break virtually every rule held sacred by conventional wisdom. They don’t believe that, with enough training, a person can achieve anything he sets his mind to. They don’t try to help people overcome their weaknesses. And, yes, they even play favorites. In this longtime management bestseller, Gallup presents the remarkable findings of its massive in-depth study of great managers.
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Overall
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Performance
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Story
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Jack's Alltime-Best
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Overall
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Performance
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Story
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Good HR criticism - wrong alternative solutions
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Who
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Overall
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Performance
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Story
Geoff Smart and Randy Street offer a simple, four-step method for hiring with confidence, designed for everyone from the CEO on down. Who shows you how to avoid the most common pitfalls of hiring, how to identify "A Players" - people who can perform their job better than 90 percent of the candidates in their field - and how to make sure the best candidate will be excited to join your organization.
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Great book but need PDF of Scorecard material
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The 360 Degree Leader
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Overall
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Performance
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Story
As one of the globe's most trusted leadership mentors, John C. Maxwell debunks the myths that hold people back from leaning into and developing their influence. In this inspiring call-to-action, he shows middle managers how to leverage their unique positions and become 360 degree leaders by exercising influence in all directions - up (to the boss), across (among their peers), and down (to those they lead).
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practical book with implementations
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Critic reviews
- Audie Award Finalist, Business Information/Educational, 2005
What listeners say about Customer Mania!
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall
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Performance
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Story
- Joe
- 03-07-16
Customer First Culture
A great way to create a customer first culture in a company. The power of creating raving fans by treating your people right is so powerful.
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Overall
- Robert
- 01-20-06
This book is right on!
Ken Blanchard is not only a great author, but a great narrator too. This book re-opened my eyes to becoming a more successful, people-focused leader and company. I have required all of our top management to listen/read this book. Enjoy!
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Overall
- David
- 08-17-05
Yum mania
Book should have been titled "Yum Brands," not Customer Mania. Nothing more than a documentary on Yum Brands (or maybe advertisement for their stock). Some good ideas, but nothing new. I guess I'm just a Jim Collins fan. I wish Ken could have studied a good half dozen different companies looking for great customer service.
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1 person found this helpful