eCommerce MasterPlan Podcast By Chloë Thomas cover art

eCommerce MasterPlan

eCommerce MasterPlan

By: Chloë Thomas
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About this listen

Trying to work out how to acquire more customers? Need to improve customer retention? Or just looking for some reassurance you’re on the right track? That’s what the eCommerce MasterPlan is here for. Every week we interview an e-Commerce business person (owner, manager or marketer) with a fascinating insight into successful online retailing. Their business might be a UK mail order retailer, an online-only store from Australia, or a brick and clicks business from the USA – but every one of them is doing something we can all learn from. Many of our guests are using Shopify & Klaviyo, but we also have guests using Wix, Bigcommerce, Woocommerce, Omnisend and Magento. So you're sure to find an episode that directly helps YOU. Listen for advice on what to do next, the reassurance you’re heading in the right direction and all the inspiration you need to grow your eCommerce business without losing your life in the process! This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/Copyright 2025 Chloë Thomas Economics Leadership Management & Leadership Marketing Marketing & Sales
Episodes
  • How Dapper Boi Bootstrapped to $1.3M with Preorders and Viral Content, with Vicky Pasche
    Jul 7 2025

    Vicky Pasche is the founder and CEO at Dapper Boi, a gender-less body-inclusive apparel line. Selling via their Shopify store. Founded in 2015 in 2024 they hit $1.36million.

    Hit PLAY to hear:

    • How one viral video turned a year of no sales into $30K in 3 weeks 📈
    • The bold preorder strategy that helped Dapper Boi scale without outside funding
    • Why “fun and scrappy” content beats polished ads every time 🎬
    • What it’s really like to build a fashion brand with your partner ❤️
    • The question that made them sell their house instead of giving up 🏡
    • How they're expanding globally — and running lean with just 2 full-timers 🌍

    Key timestamps to dive straight in:

    [05:19] Starting Fashion Line Without Experience

    [07:24] Entrepreneur's Fashion Journey

    [12:43] Dapper Boy: Our Entrepreneurial Journey

    [14:24] Innovative Marketing Boosts Shirt Sales

    [17:31] "Why Dapper Boy Must Persist"

    [20:56] Optimizing Intro Pricing Strategy

    [23:41] Exclusive Membership Tiers

    [24:48] Listen to Vicky’s Top Tips!

    Full episode notes here: https://ecmp.info/550

    Download our ebook >> https://ecmp.info/ebook "500 Top Tips to Make Your eCommerce Business More Profitable"

    Download our new ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits

    Get all the links and resources we mention & join our email list at https://ecmp.info

    Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode Q&A on Spotify.

    Interested in being a Sponsor? go here: https://ecmp.info/sponsor



    This podcast uses the following third-party services for analysis:

    Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/
    Show more Show less
    35 mins
  • Nip + Fab’s Secrets to Creating Profitable First Orders and Powerful Customer Personas in Beauty eCommerce
    Jun 30 2025

    Frederica Watson is the Head of eCommerce at UK beauty brand Nip + Fab. Founded over 10 years ago, they sell via their Shopify store and wholesale, and the DTC eCommerce site has a 7-figure turnover.

    Hit PLAY to hear:

    • 💸 How Nip + Fab profits from the very first order (yes, really)
    • 🗣️ The customer interview that sparked a winning ad campaign
    • 👥 Why targeting by values beats targeting by age every time
    • 🔍 The simple survey trick that reveals why customers almost didn’t buy
    • 💬 How to turn real feedback into high-converting marketing copy
    • 🤝 The cross-team collaboration secret behind smarter customer personas

    Key timestamps to dive straight in:

    [04:53] Rodial Group's Dual Skincare Brands

    [07:07] Collaborative Business Approach

    [10:37] Effective Customer Acquisition Strategies

    [13:27] Interests Over Age in Marketing

    [18:07] Competitor Insight through Consumer Feedback

    [21:13] "Optimise Sales with Confirmation Surveys"

    [23:58] Listen to Frederica’s Top Tips!

    Full episode notes here: https://ecmp.info/549

    Download our ebook >> https://ecmp.info/ebook "500 Top Tips to Make Your eCommerce Business More Profitable"

    Download our new ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits

    Get all the links and resources we mention & join our email list at https://ecmp.info

    Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode Q&A on Spotify.

    Interested in being a Sponsor? go here: https://ecmp.info/sponsor



    This podcast uses the following third-party services for analysis:

    Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/
    Show more Show less
    34 mins
  • From Local Waste to John Lewis Shelves: The ReBorn Growth Story with Brian Walmsley
    Jun 23 2025

    Brian Walmsley is the founder and CEO at ReBorn, the world’s first homewares brand made entirely from local waste. Founded in 2022 they now sell via wholesale, Amazon, and their Shopify store, and are doing £500,000 a year.

    Hit PLAY to hear:

    • ♻️ How Brian turned local plastic waste into a £500K/year homewares brand
    • 🚫 The prototype that bombed—and what it revealed about real customer tastes
    • 🛍️ Why relationships (not cold emails) get you into retailers like John Lewis
    • 🌱 The #1 mistake brands make when trying to “go sustainable”
    • 🤝 How to grow your team with sweat equity (and avoid legal headaches)
    • 🔄 The genius supply chain move that became a brand story goldmine

    Key timestamps to dive straight in:

    [04:04] "Sustainable Housewares Market Opportunity"

    [09:19] Recycled Materials Procurement Overview

    [12:55] "Combining Qualitative and Quantitative Insights"

    [15:15] Hybrid Teamwork Approach

    [17:30] Key Partnerships: Legal & Human Focus

    [20:55] "Category Building for Profitability"

    [21:50] Listen to Brian’s Top Tips!

    Full episode notes here: https://ecmp.info/548

    Be part of Episode 500 >>> https://ecmp.info/500

    Download our new ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits

    Get all the links and resources we mention & join our email list at https://ecmp.info

    Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode Q&A on Spotify.

    Interested in being a Sponsor? go here: https://ecmp.info/sponsor



    This podcast uses the following third-party services for analysis:

    Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/
    Show more Show less
    32 mins
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