In this episode, host Kieran Devlin sits down with Chris Miller, Vice President of Technology and Solutions at Pacific Office Automation (POA), to explore how auto dealerships are transforming their communications strategies.

Chris shares front-line insights into the sector’s unique challenges—from outdated tech to rising customer expectations—and how unified communications solutions from Intermedia are helping dealerships boost responsiveness, improve internal efficiency, and gain powerful analytics-driven insights.

If you're in a tech decision-making role or serve the auto retail space, this is a must-watch conversation on turning communication from a headache into a competitive edge. Key takeaways include:

• The shift from outdated on-prem phone systems to cloud-based UCaaS for real-time communication and agility.
• How Intermedia’s seamless integration with tools like Microsoft Teams supports dealership workflows and boosts adoption.
• The critical importance of ease of use, mobile access, and simplified deployment for IT-strapped dealership operations.
• Why AI and advanced analytics will drive the next wave of communication innovation in auto retail.

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In this jam-packed episode of UC Big News, host Kieran Devlin is joined by expert analysts Jon Arnold, Melody Brue, Craig Durr, and Zeus Kerravala for a whirlwind tour of the latest from the unified communications world.

The team unpacks Mitel’s return from bankruptcy, gets hands-on with Google Beam's volumetric video marvel, and decodes Cisco’s new enterprise-focused vision for Webex, fresh from Cisco Live 2025.

Whether you're a tech leader, vendor watcher, or just UC-curious, this is the episode to watch.

Three seismic updates, one expert panel, here’s what you’ll learn in this episode:

• Mitel is back! The team debates whether slashing $1.15 billion in debt and doubling down on hybrid UC is enough to revive the brand in a cloud-first world.
• Google Beam wowed InfoComm — with light field displays, spatial audio, and real-time translation. Melody Brue calls it “shockingly natural,” while the crew unpacks pricing, practicality, and use cases from executive comms to telehealth.
• Cisco pivots Webex — unveiling a security- and observability-first pitch at Cisco Live. Is this a necessary evolution for serious enterprise buyers? The team weighs in on whether this is Cisco’s best Webex strategy yet.

Big questions raised — from the future of on-prem UC to whether 3D meeting rooms can scale, and if Cisco’s security-first focus can win back market momentum.

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In this interview, host Kieran Devlin sits down with Will Morey, Managing Director of Channel at Gamma, to explore the thinking behind Gamma Edge — a comprehensive new partner initiative designed to give resellers a competitive edge in today’s challenging market.

With macroeconomic pressures, increased focus on voice security, and the growing demand for AI-powered solutions, Gamma Edge responds with a strategy rooted in listening, alignment, and tailored support. Whether you're a partner looking to scale, attract investment, or strengthen profitability, this is a must-watch conversation on the future of channel enablement.

Gamma's new partner programme — Edge — is more than just a set of perks. It's a business growth engine. In this candid interview, Will Morey walks us through how Gamma is responding to real-world partner feedback to deliver meaningful support, practical incentives, and long-term alignment. Key takeaways include:

• Partner Pulse: A co-planned growth journey, backed by data-driven insights tailored to each reseller’s business goals.
• Velocity Rebates: A generous, growth-linked rebate scheme that rewards cross-portfolio engagement and reinvests directly in partner businesses.
• Gamma Elements: A flexible toolkit of UCaaS, mobile, connectivity, cybersecurity, and IoT services, designed to suit each customer and partner use case.
• Boosts & MyGreat: Inclusive UCaaS call minutes, aggressive connectivity pricing, and a hands-on migration program that takes the operational headache off partners' plates.

Morey makes one thing clear: this isn’t about pushing product — it’s about empowering partners to realise their ambitions, with Gamma playing a trusted, enabling role every step of the way.