We hear so much about how emotional intelligence is essential for leadership. But, often overlooked is the game-changing power of relationship intelligence (RQ). Drawing from her own sales background and 20 years of experience coaching non-sales professionals, relational strategist Julia Palmer, CEO of Relatus, Julia reveals why RQ is the missing link in leadership, team dynamics and business growth.

Forget superficial networking and transactional exchanges. Julia shares how building authentic, strategic relationships can drive revenue, boost collaboration, and transform workplace culture. From improving psychological safety to retaining top talent, she explains how organisations with high RQ outperform those stuck in outdated, hierarchical models. You’ll learn how to spot low RQ in your business, how to fix it, and why relational intelligence isn’t a “soft skill” – it’s a future skill.

JULIA PALMER

Relatus
https://www.relatus.com.au/

Julia Palmer
https://www.juliapalmer.com/

Julia’s books
https://www.relatus.com.au/books

Julia on LinkedIn
https://www.linkedin.com/in/juliapalmer/

INGRID MAYNARD

The Next Level Sales Impact Online Program
https://thesalesdr.com.au/online-program/

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

The Sales Doctor
https://thesalesdr.com.au/

See omnystudio.com/listener for privacy information.

What if every interaction with a customer felt like a privilege, not a transaction? This episode flips the script on how we view value – shifting from what we want to what they need. Mutual enrichment isn’t just a buzzword in The Sales Revolution – it’s a mindset. A reminder that customers aren’t interruptions; they’re the reason we show up.

From internal teams to end buyers, real success happens when every part of a business knows exactly who their customer is – and how to serve them. Because it’s not just what you deliver that matters – it’s how you deliver it. Let’s get back to creating experiences that serve, connect, and enrich everyone involved.

MORE INFORMATION

The Next Level Sales Impact Online Program
https://thesalesdr.com.au/online-program/

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

The Sales Doctor
https://thesalesdr.com.au/

See omnystudio.com/listener for privacy information.

What happens when the high-achieving, get-it-done mindset crashes headfirst into the human reality of leadership? Shelley Flett knows – because she’s lived it. From childhood spent milking cows in the cold early mornings to leading some of Australia’s most recognised brands, Shelley’s journey is all about evolving from doing to being.

Now known as the dynamic leader, she helps others shift from transactional habits to transformational impact. Her mantra? Build capability, not dependency. Be more, do less, and create space for insight – not just action.

Shelley explains how “doing nothing” can be your most powerful leadership move, why effectiveness and productivity are not the same thing, and how feedback – when delivered with care – can unlock real growth.

MORE INFORMATION

Shelley Flett
https://www.shelleyflett.com/

Shelley’s books and training tools
https://www.shelleyflett.com/collections/books-training-tools

The Next Level Sales Impact Online Program
https://thesalesdr.com.au/online-program/

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

The Sales Doctor
https://thesalesdr.com.au/

See omnystudio.com/listener for privacy information.