Optimism—not an innate trait!—can be honed alongside emotional intelligence hallmarks like self-regard and confidence. In this episode, prepare to absorb Roberta Moore’s invaluable strategies for fostering optimism, especially in the face of uncertainty, and how this mindset can revolutionize your sales prospecting.

Mark and Roberta tackle the tough challenge of handling negative customers. Roberta provides essential self-regulation techniques to help maintain your positive edge. You'll discover the incredible power of positive affirmations and morning rituals that can elevate your confidence and productivity.

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👤 About the Guest

Roberta Moore is the founder and executive coach of EQ-i Coach and the author of ‘Emotion at Work: Unleashing the Power of Emotional Intelligence.’

Learn to effectively handle price increases in today's volatile economy, guiding your business through the storm with confidence and strategic insight. Mark dives into the intricate balance of market share, profit margins, and customer loyalty. This episode promises to provide you with the tools to maintain strong customer relations while making essential price adjustments.

Learn the techniques to communicate transparently with clients, embed adjustments into base prices, and avoid the common pitfalls of surcharges that can turn your pricing strategy into a tangled mess.

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In this episode, we share insights on how to remain a relevant and valuable resource for your customers, even amidst challenges like tariffs and supply chain disruptions. Drawing from past economic downturns, we explore strategies to position yourself as an industry expert. This episode is all about transforming challenges into opportunities and ensuring your online presence reflects your expertise and reliability.

As we explore the impact of supply chain disruptions, Mark highlights the importance of understanding product origins and transit times to better anticipate changes and prepare backup plans. Economic downturns are opportunities for growth! Listen in as we play the long game and continue to engage with future insights to achieve unexpected successes.

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