The Hotelier Helpcast Podcast By Gerry MacPherson cover art

The Hotelier Helpcast

The Hotelier Helpcast

By: Gerry MacPherson
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Welcome, dear listeners, to The Hotelier Helpcast Blog Posts – the sanctuary for independent hoteliers worldwide, seeking the keys to transform their properties into dream destinations for every guest. Each week, we plunge headfirst into the burning queries, the perplexing challenges, and the heartfelt struggles of managing an independent hotel. Why? Because we intimately understand the balancing act of reservations, appeasing the perpetually dissatisfied guest, and chasing that ever-elusive perfect review. And here’s the good news – you're not in this alone! We respect your time, so every episode is a no-nonsense guide, delivering straight answers sans the fluff. From the enchanting escapes of Venice to the rustic allure of a Nova Scotia hotel, journey with us through every corner of the hotel universe. We'll illuminate the shadows and tuck those pesky challenges to bed! Alongside expert guests, quirky anecdotes, and solutions that’ll have you exclaiming, 'Why didn't I think of that?!', 'The Hotelier Helpcast Blog Posts’ invites you to a weekly rendezvous with the vibrant community of independent hoteliers. It's enthralling, it's enjoyable, and most importantly, it’s tailored just for YOU. So, settle into a cozy chair, or perhaps, take a leap onto one of those extravagant hotel beds (we promise not to judge), and prepare to be inspired, amused, and enlightened. Welcome to 'The Hotelier Helpcast Blog Posts’! Now, let's set the stage for this suite party! Always remember – every question answered is a key to unlocking your hotel's potential, casting you as the hero in all your guests’ travel stories!Copyright@Keystone Hospitality Property Development | All Rights Reserved Career Success Economics Leadership Management & Leadership
Episodes
  • How To Streamline Hotel Operations With Daily Checklists-080
    Jul 3 2025

    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    How to Streamline Hotel Operations with Daily Checklists | Episode 080 – Beds, Breakfast & Business


    Ever feel like your hotel is one missed checklist away from chaos? In Episode 080 of Beds, Breakfast & Business, I break down how to use daily checklists to bring structure and sanity to your hotel operations.

    From morning shift routines to end-of-day wrap-ups, you’ll learn how to create hotel procedures that actually work—boosting efficiency, enhancing guest experience, and giving your team the tools to succeed. These are the exact strategies covered in The Hotel Owner’s Roadmap course—and they’ve helped independent hoteliers stay on top of it all without burning out.

    Whether you’re a seasoned hotelier or running your first inn, this episode is your cheat sheet to smoother days.

    📌 Episode Timeline:
    00:00 – Welcome: Why your hotel needs a checklist culture
    01:15 – Morning checklist: how to stay one step ahead
    02:50 – Housekeeping checklist: spotless systems that work
    04:15 – Front desk checklist: where operations meet impressions
    05:45 – Maintenance checklist: prevent before panic
    07:20 – F&B checklist: kitchen calm over kitchen chaos
    08:45 – End-of-day checklist: finish today, prep for tomorrow
    10:15 – Five checklist takeaways to implement today
    11:45 – Bonus tools in The Hotel Owner’s Roadmap

    🎓 Want the full toolkit? Grab The Hotel Owner’s Roadmap: Start, Manage & Grow and get our site selection checklist, zoning cheat sheet, and budgeting tools → https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/

    💬 What checklist item has made the biggest difference in your daily hotel routine? Tell us in the comments!


    #HotelSite #ChoosingaHotelSite #HotelSiteSelection #IndependentHotelTips #HotelDevelopment #HotelOwnerAdvice #BuildYourHotel #RedFlagsRealEstate #HotelPlanning #HospitalityStartups #HotelFoundations #SmartHotelInvesting


    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://hotelierhelpcast.com/2025/07/how-to-streamline-hotel-operations-with-daily-checklists-080

    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    Join one of our groups
    Facebook
    LinkedIn

    Say hi on social
    https://www.facebook.com/groups/thehotelierhelpcast

    LinkedIn: https://www.linkedin.com/groups/8811511/

    Listen to The Hospitality Property School PODCAST here
    https://hotelierhelpcast.com/Podcast

    YouTube
    https://www.youtube.com/ @TheHotelierHelpcast


    A Division of Keystone Hospitality Property Development

    Show more Show less
    9 mins
  • 5 Hotel Launch Fails & What You Can Learn From Them-079
    Jun 26 2025

    Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
    https://keystonehpd.com/the-hotelier-helpcast-pdf/


    5 Hotel Launch Fails & What You Can Learn From Them | Episode 079 – Beds, Breakfast & Business


    In Episode 079 of Beds, Breakfast & Business, we’re getting brutally honest about what can go wrong when launching a hotel. These are real hotel startup mistakes from real hoteliers—and more importantly, what they wish they’d done differently.

    From launching without marketing (yes, really) to choosing the wrong site and blowing the budget on chandeliers, this episode is packed with valuable hotel business lessons. If you’re planning to open a boutique inn, eco-lodge, or heritage property, don’t miss these tips that can save you thousands—and your sanity.

    🎧 Whether you’re six months from opening or just dreaming with a notebook, these stories will sharpen your strategy and calm your nerves.

    📌 Episode Timeline:
    00:00 – Introduction: Mistakes worth learning from
    01:30 – Overlooking the cliff: Environmental red flags
    03:10 – Eco-retreat in a truck yard: Know your guest
    05:00 – Blowing the budget: Function first, luxury second
    06:45 – Launching in silence: The danger of no marketing
    08:30 – System overload: Don’t skip your tech setup
    10:20 – 5 key takeaways for hotel startup success
    11:50 – Extra tools in The Hotel Owner’s Roadmap

    🎓 Download the full startup checklist and systems guide from The Hotel Owner’s Roadmap: Start, Manage & Growhttps://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/

    💬 COMMENT: Have you seen a hotel launch go sideways—or dodged one yourself? Share your story!


    #HotelLaunchFails #HotelStartupMistakes #HotelStartup #HospitalityTips #BoutiqueHotelOwner #HotelLaunchFails #IndependentHotelier #HotelOpeningChecklist #HospitalityBusiness #NewHotelOwner #HotelMarketing #HotelManagementTips


    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://hotelierhelpcast.com/2025/06/5-hotel-launch-fails-what-you-can-learn-from-them-079

    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    Join one of our groups
    Facebook
    LinkedIn

    Say hi on social
    https://www.facebook.com/groups/thehotelierhelpcast

    LinkedIn: https://www.linkedin.com/groups/8811511/

    Listen to The Hospitality Property School PODCAST here
    https://hotelierhelpcast.com/HotelierHelpcastPodcast

    YouTube
    https://www.youtube.com/ @TheHotelierHelpcast


    A Division of Keystone Hospitality Property Development

    Show more Show less
    9 mins
  • Hotel Zoning Nightmares and How to Avoid Them-78
    Jun 19 2025

    Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
    https://keystonehpd.com/the-hotelier-helpcast-pdf/

    Hotel Zoning Nightmares and How to Avoid Them | Episode 078 – Beds, Breakfast & Business


    You’ve got the vision, the budget, and the passion—but do you have the right zoning? In Episode 078 of Beds, Breakfast & Business, we tackle one of the most overlooked (but crucial) parts of hotel development: zoning compliance.

    This episode reveals the top zoning mistakes that first-time hotel developers make, how to verify your site before signing anything, and how to handle pushy agents, confusing permits, and misleading advice. Real stories, expert insights, and a step-by-step walkthrough that could save you tens of thousands—and your sanity.

    🎧 Whether you’re launching a boutique hotel, heritage inn, or eco-lodge, this zoning guide is a must-listen for avoiding serious setbacks.

    📌 Episode Timeline:
    00:00 – Introduction: Zoning isn’t sexy—but it can sink you
    01:20 – Understanding hotel zoning classifications
    03:05 – Why cheap land often hides zoning issues
    04:45 – How to research zoning laws before buying
    06:15 – Consultants: when to use them and when to question them
    08:00 – Real-life zoning fails (and what they cost)
    10:40 – Critical questions to ask the planning department
    12:15 – Final thoughts + course bonus

    🎓 Get the full decision-making toolkit in The Hotel Owner’s Roadmap: Start, Manage & Growhttps://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/


    💬 QUESTION: What’s your biggest fear about building or buying a hotel? Let’s talk in the comments.


    #HotelZoning #zoningRegulations #hotelZoningRegulations #ZoningRegulations #HotelDevelopment #LandUsePlanning #ZoningPermits #BoutiqueHotelPlanning #ZoningConsultants #HotelConstructionTips #ZoningApproval #IndependentHotelOwner


    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://hotelierhelpcast.com/2025/06/hotel-zoning-nightmares-and-how-to-avoid-them-78

    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    Join one of our groups
    Facebook
    LinkedIn

    Say hi on social
    https://www.facebook.com/groups/thehotelierhelpcast

    LinkedIn: https://www.linkedin.com/groups/8811511/

    Listen to The Hospitality Property School PODCAST here
    https://hotelierhelpcast.com/HotelierHelpcastPodcast

    YouTube
    https://www.youtube.com/ @TheHotelierHelpcast


    A Division of Keystone Hospitality Property Development

    Show more Show less
    10 mins
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