Kelly McGovern is the Chief Nurse at the West Hertfordshire Foundation Trust

In this episode, Kelly shares how she has fostered a transformative culture of trust and empowerment in a healthcare environment.

Kelly shares her leadership journey, highlighting the importance of empowering staff to drive change and celebrate small wins.

She recounts how her hands-on approach and role modeling have led to significant improvements in patient care, such as reduced waiting times and better discharge rates.

The conversation reveals the positive impact of a supportive work environment and the importance of breaking outdated rules toward fostering innovation and collaboration in healthcare.

Ann Hartland, Deputy CEO and Growth Director of Cedar, discusses the importance of joy at work, personal growth, and leadership as well as her experiences in the Level 7 Senior Leadership Programme.

Ann shares insights into her role highlighting a people-first approach and the significance of listening to employees.

Today's conversation reveals some of the challenges and successes of implementing a positive workplace culture and the practical application of theoretical learnings.

Ann also touches on her personal interests, including dog massage therapy and triathlons, underscoring the value of maintaining joy both in and out of work.

Ann's tips for a happy workplace:

• Do you know what is expected of you at work?
• Do you have the opportunity to do what you do best every day?
• Regular, direct and honest communication

Links and resources mentioned in this episode:

Daniel Pink's book Drive

Bruce Daisley's podcast Eat, Sleep, Work, Repeat

Gallup's 12 Engagement Questions

Jenny Fernandez is an executive coach and professor at Columbia and NYU.

In this episode, we explore some of Gen Z's unique characteristics, such as being digital natives and the impact of "helicopter parenting."

Jenny highlights the challenges Gen Z faces, including communication skills, job security and concerns exacerbated by the pandemic.

We also explore the need for supportive work environments, effective onboarding, clear training paths, and why mentorship is important.

Jenny's tips for a happy workplace:

1. Set your employees up for success
2. Have a very clear training path so people know how to progress
3. Provide mentors and sponsors for employees

Links and resources mentioned in this episode:

TEDx Talk by Jenny Fernandez

Jenny Fernandez on LinkedIn

Happy Website