In this episode of Tales from the Passenger Seat, I sit down with leadership coach and author Joan Hibdon to explore one of the most vital—and often avoided—skills in sales management: giving and receiving feedback.

Joan shares the powerful story behind her book, The Leader’s Guide to Mastering Feedback, and how one candid moment of feedback early in her career revealed a blind spot that changed everything. Together, we dive into:

• Why most managers avoid giving feedback—and how to overcome that fear
• The impact of childhood tendencies on leadership behavior
• Practical tips for delivering feedback in a way that builds trust, not tension
• Why feedback is a gift, and how it helps people see what they can't
• The rise of “ghosting” in the workplace and what it means for today’s managers
• The "Two-by-Two" framework for normalizing feedback conversations

Whether you're a new manager or a seasoned leader, this conversation is packed with valuable insights, practical strategies, and real-life stories to help you grow, communicate effectively, and lead with clarity and compassion.

🎧 Listen now and get ready to upgrade your feedback game.

Connect with Joan:

• LinkedIn
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Connect with Meghan:

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• Instagram
• Website

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To download free sales management resources and watch the full videos of the podcast, visit www.meghan-clarke.com

To learn more about Meghan's online sales management academy and book, visit www.skyscraper-management