Loyalty programs have been a key strategy for customer retention across industries for decades—and now, they’re making an impact in the multifamily industry. In this episode, Entrata’s Industry Principal of Resident Services Alex Buchanan is joined by Sr. Product Manager Britton Pederson to discuss how resident rewards programs are boosting resident retention and reducing property costs.

They’ll talk about: The benefits and challenges of loyalty programs in multifamily, how to recognize a successful resident rewards program, and best practices for implementing a rewards program that works for your properties.

Discover how rent reporting is becoming essential for multifamily properties and how it can benefit both you and your residents. In this episode, Entrata’s Industry Principal of Resident Services, Alex Buchanan, is joined by Manager of Customer Success, Alyssa Schroeder, to discuss new rent reporting laws and how they can help residents build credit, encourage on-time payments, enhance a property’s competitive advantage, and improve financial stability for properties and residents alike.

Start the new year with a solid grasp of the key trends and challenges shaping the Affordable Housing landscape in 2025 and beyond.

Entrata CRO Amanda Fumo hosts a panel of industry voices for a crucial discussion of potential policy changes, emerging development trends, and the growing role of technology, including AI, in affordable housing management.

Listen to discover how these forces impact property managers and what lies ahead for the affordable housing market.