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In this episode of The Complete Agent Podcast, James Kendall and Ian Storey dive into their recent experiences in the estate agency world, blending practical business insights with personal reflections. They share updates on team dynamics, current listings, and how the right environment can influence both personal and professional growth.

The conversation explores what it takes to succeed in today’s market, from building brand recognition and leading with purpose to mastering professional marketing and lead generation. James and Ian also discuss how to become an "attraction agent" — someone who naturally draws in talent and clients — and why culture, consistency, and smart financial planning are vital for long-term success.

It’s a real-world look at the highs and challenges of agency life, wrapped up with a touch of humour and honesty.

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In this episode of The Complete Agent Podcast, hosts Dave Warburton, Ian Storey, and James Kendall share their latest experiences from the frontline of estate agency. The conversation centres around high-value listings, the importance of proof of funds, and the role of strong client advice in winning and progressing instructions.

They explore how market activity shifts around seasonal events like Easter and offer practical guidance on how to navigate these changes. The discussion highlights the importance of educating clients on current market conditions, pricing with purpose, and presenting yourself as the trusted expert.

With a strong focus on relationship-building, trust, and team culture, this episode is packed with tips for agents looking to improve their advice, communication, and overall success in a changing market.

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In this episode of The Complete Agent Podcast, hosts Dave Warburton and James Kendall break down the highs and lows of the property market in Q1. They share real insights from their agency, covering everything from valuation challenges and buyer behaviour to the wider economic factors shaping the market.

They explore how agents can stay ahead by understanding local developments, improving their marketing efforts, and engaging with their communities. The conversation is a timely reminder that, despite uncertainty, people will always need to move — and there are clear opportunities for those who are ready to adapt.

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In this episode of The Complete Agent Podcast, hosts Dave Warburton, Ian Storey, and James Kendall dive into their latest wins in the property market, with a focus on team building, recruitment, and maintaining a growth mindset.

They explore the current market landscape, the vital role of support staff, and the marketing strategies driving their business forward. The conversation also delves into the launch of a new lettings business, highlighting the importance of asset management, premium service, and strong negotiation skills.

Packed with practical advice, this episode offers valuable insights for agents looking to scale, strengthen their teams, and grow both sales and lettings arms of their business.

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In this episode of The Complete Agent Podcast, host Dave Warburton is joined by Ian Storey and James Kendall for a dynamic conversation with Heather Staff, co-founder of Street Group.

Heather shares her journey from chartered accountant to proptech leader, offering valuable insights into the future of estate agency. The discussion covers market trends, the evolving role of technology and AI, and the importance of communication, culture, and client experience in agency life.

Heather also opens up about building a successful business with her brother, the importance of psychological safety in retaining top talent, and the critical role workplace culture plays in long-term success.

Packed with real-world examples and forward-thinking perspectives, this episode is a must-listen for agents looking to stay ahead in a rapidly changing industry.

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In this episode of The Complete Agent Podcast, James Kendall and David Warburton share a behind-the-scenes look at the realities of estate agency life—from tough client conversations to missed opportunities and everything in between.

The conversation covers:
🔹 Insights from the super prime market and how they apply to all levels of agency work
🔹 The importance of tone and communication in winning and retaining clients
🔹 Lessons learned from lost listings and how to turn setbacks into growth
🔹 Drawing parallels between coaching kids’ football and managing client relationships
🔹 The power of client reviews, pricing strategy, and preparing for the spring market surge
🔹 Why a structured approach to onboarding and lead generation can make all the difference

With honest reflections and practical takeaways, this episode is essential listening for agents looking to sharpen their client engagement and stay ahead in a competitive market.

🎧 Tune in now to The Complete Agent Podcast!

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In this episode of The Complete Agent Podcast, the hosts dive into the super prime property market, exploring current trends, the power of networking, and how social media is reshaping the industry.

Joining them is Matthew Addison Smith, a seasoned expert in the super prime sector, who shares his journey and proven strategies for success. The discussion covers:

🔹 Market trends in the high-end property sector and what’s driving demand.
🔹 The importance of networking and community in securing premium listings.
🔹 Lead generation strategies tailored for the luxury market.
🔹 How to manage client expectations and navigate complex negotiations.
🔹 The future of the super prime market and where the biggest opportunities lie.

Packed with high-value insights, this episode is a must-listen for estate agents looking to break into or elevate their game in the super prime sector.

🎧 Tune in now to The Complete Agent Podcast!

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Send us a text

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In this episode of The Complete Agent Podcast, James Kendall, David Warburton, and Ian Storey catch up on their weeks, sharing key updates on the real estate market, sales performance, and team dynamics. They dive into the importance of cultivating a positive workplace culture and how it directly impacts success.

The conversation covers:
🔹 Insights from a recent mastermind event, including the power of direct mail strategies.
🔹 How AI is transforming the real estate industry and why agents need to embrace it.
🔹 The role of team management and workplace culture in driving business growth.
🔹 The importance of service quality over price and how to stand out in a competitive market.
🔹 Why staying connected with clients and leveraging data is crucial for long-term success.

With practical strategies and forward-thinking insights, this episode is essential listening for estate agents looking to stay ahead of industry changes while maintaining a strong business foundation.

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