What does it take to manage over 38 locations spanning the West Coast, deliver a premium experience to thousands of guests, and train a team that’s built for success? Christopher Bulosan, Regional Facilities Manager at Topgolf, shares his incredible behind-the-scenes perspective. From early mornings tackling facility challenges across time zones to fostering a 5-star, customer-centric culture, discover the blend of technical expertise, leadership, and people-first values driving Topgolf’s growth.

Listen as Chris dives into how he balances cutting-edge technology, sustainability, and human connection, all while staying hands-on and building leaders of tomorrow. He also reveals the inspiration behind his passion for mentoring staff, the impact of hiring people with special needs, and the story of one unforgettable gift that embodies his career's purpose.

Whether you're a facilities manager, a leader, or just fascinated by what makes Topgolf tick, this episode is packed with insights you won’t want to miss!

Today we chat with David Swindle, Associate Director of Consulting at ISSA, the International Sanitary Supply Association.

David shares his expertise on CIMS (Cleaning Industry Management Standard), explaining its origins, benefits, and how it has transformed the cleaning industry over the last two decades.

Whether you're in facilities management or part of an in-house cleaning organization, this episode is packed with practical advice on improving processes, maintaining quality, and meeting industry standards.

From the impartiality of CIMS certification to insights on what sets it apart from other certifications, David also dives into a step-by-step look at the certification process and what businesses need to know to get started.

Tune in to learn how CIMS can help you elevate quality assurance and stay ahead in the cleaning industry!

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Connect with Us
OpenWorks Website: www.openworksweb.com/resources
Trista Sobeck LinkedIn: www.linkedin.com/in/tristasobeck/
David Swindle LinkedIn: www.linkedin.com/in/david-swindle-ii-5ba3172a/

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Did you know the air inside your home or office could be up to five times more polluted than outdoor air? Join us for an in-depth conversation with Lisa Greenfield, a National Indoor Air Quality Specialist with ErLab USA, as we uncover the hidden factors affecting indoor air quality (IAQ) and what you can do to foster healthier living and working spaces.

Lisa shares how her background as an educator led her to discover the crucial importance of IAQ, especially in schools and older buildings. From mold and moisture issues to understanding radon, wildfire smoke, and proper ventilation, Lisa’s insights are both eye-opening and practical.

Whether you’re a facility manager, a concerned homeowner, or simply someone who spends a lot of time indoors (that’s most of us!), this episode is packed with actionable advice to help you breathe easier.

What You’ll Learn in This Episode:

The Basics of IAQ: What indoor air quality is and why you should care.
The Hidden Dangers: How mold, radon, and poor ventilation impact your health.
Personal Insights: Lisa’s firsthand experience of how poor IAQ led to health issues and inspired her career change.
Practical Advice: Tools and methods for assessing and improving air quality in homes and workspaces.
Tech to Watch: The role of IAQ monitors and tools like Poppy and ASHRAE 241 in diagnosing indoor air issues.

Timestamps for Key Segments:

(00:02) Trista’s intro and conversation starter with Lisa
(01:20) Meet Lisa Greenfield and her career path to becoming an IAQ expert
(03:49) Why indoor air quality matters (wildfires, COVID, and more)
(04:29) Lisa’s personal story of illness linked to poor air quality in schools
(07:02) Signs facility managers should look for to identify poor air quality
(08:00) Exploring tools like IAQ monitors and real-time assessments
(11:10) Deep dive into issues like radon and its health impacts

Resources Mentioned in This Episode:

ErLab USA - Learn more about their work in IAQ solutions.
ASHRAE 241 - Guidelines on ventilation for reducing infectious aerosol spread.
Poppy Monitors - Get real-time assessments of ventilation and air quality.