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The Business of Joy

The Business of Joy

By: Lisa W. Miller
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About this listen

Consumer researcher Lisa W. Miller is an expert at telling the story behind the data. The Business of Joy is a business podcast where C-suite leaders and change-makers share real stories and strategies on how joy✨, purpose, and human connection fuel the top line and bottom line.

Lisa W. Miller 2024
Economics Management Management & Leadership Marketing Marketing & Sales
Episodes
  • From Headsets to Headquarters: Former KFC COO Monica Rothgery on Leadership, Joy, and Doing What’s Yours to Do
    Jul 1 2025

    “You’re not burned out because of your job. You’re burned out because you’re doing someone else’s job.”

    That line stood out to me when I sat down with Monica Rothgery, former COO of KFC and one of the most joyful, no-BS leaders I know. Monica was the first woman in the US to hold that position and the first member of the LBGTQ community to get to the C-suite at YUM!

    For the fiftieth episode of the Business of Joy, we talked about:

    ✨ What the Army didn’t prepare her for at Taco Bell

    🎧 Why she wears a headset during her keynotes and what it says about who she leads for

    🌏 How she led a turnaround in Thailand, despite no global ops background nor language skills

    ⚠️ What “compressed productivity” is, and how it’s quietly suffocating innovation in your org

    🔥 The radical clarity that comes from asking: “What’s mine to do?”

    Whether you’re running a business, mentoring new talent, or working the frontlines yourself, Monica’s perspective and insights will change how you think.

    #BusinessOfJoy #LeadershipDevelopment #FrontlineLeaders #Restaurants #WomenInLeadership

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    41 mins
  • It Ain’t Easy: Mark Brezinski on Building Brands, Failing Forward, and Finding Joy
    Jun 17 2025

    🧠 “I knew right away I wasn’t going to be happy just executing someone else’s plan.” -Mark Brezinski

    That mindset shaped decades of restaurant innovation, from the King Solomon Burger at age 16, to concepting Velvet Taco, Pei Wei, Tin Star, EatZi’s, and more.

    This week’s episode of the Business of Joy features Mark Brezinski, restaurant conceptor, consultant, & author of Food Fight!


    In our conversation on The Business of Joy, we talk about:


    🍴 His surprising first jobs (and first off menu item)


    🧭 The equation he teaches young leaders: 1/3 of your time controls the other 2/3

    ⭐️ Why BBQ is the perfect fast casual North Star


    📉 The personal bankruptcy that taught him more than any success ever did


    📚 What his book revealed to friends who thought they knew him


    🔥 Why “authentically good” matters more than “authentic” or “good” alone

    Check out Oak'd BBQ: https://www.instagram.com/oakdbbq/?hl=en

    #businessofjoy #RestaurantIndustry #HospitalityLeadership #BrandBuilding #RestaurantInnovation

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    49 mins
  • Be a Learn-It-All: Andrew Smith on Growth, Grit, and Great Leadership
    Jun 10 2025

    What’s the mistake too many young leaders make?

    🚫 Skipping steps. 🚫 Skipping the struggle.

    This week’s episode of The Business of Joy podcast features Andrew K. Smith, Managing Partner and Co-Founder of Savory Fund!

    From cleaning kennels at 14 to co-founding a $500M fund, his story is a playbook for gritty, joyful leadership.

    We talked about:

    💸 The truth about today’s fundraising climate—and where opportunity still lives

    🔄 What legacy brands can learn from emerging ones

    🌟 “Don’t be a know-it-all. Be a learn-it-all.”

    🌱 How restaurants (and leaders) can be the light others lean toward

    💡 Why he believes positivity breeds success

    What struck me most? His ability to dream big and stay grounded.

    🎧 One of my favorite conversations yet. Packed with perspective, wisdom, and unforgettable one-liners.

    And BTW—we even talk favorite bands and music. So cool.

    Here were two of the bands that Andrew mentioned:

    Zola Blood: https://www.youtube.com/@ZOLABLOOD/videos

    Washed Out: https://www.youtube.com/@realwashedout/videos

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    46 mins
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