Send us a text

In this episode of The Art of Adjusting® Podcast, Chantal and Sandy explore the superpowers that adjusters need to thrive in one of the most demanding and misunderstood professions. From clear communication and empathy to pattern recognition and relentless follow-through, adjusters wear many capes—whether they realize it or not.

You’ll hear stories about the challenges of career mobility in insurance, why initial conversations with policyholders can make or break a claim, and how to set expectations without overpromising. We also bust common myths about adjuster compensation and dig into why the public often misunderstands what adjusters actually do.

If you’re an adjuster, agent, or just curious about the real work behind insurance claims, this episode will give you a fresh appreciation for the skills—and heart—it takes to do the job well.

Tune in to learn:
✅ Why adjusters are the modern Renaissance people of insurance
✅ Strategies for managing complex and emotional claims
✅ The hidden barriers to growing your insurance career
✅ How adjusters can educate consumers and improve the industry’s reputation

👂 Listen now and discover your own adjuster superpowers.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Send us a text

What happens when a rental property is fully repaired after a tragic event… but no one wants to live there? In this episode, Chantal and Sandy tackle a tough listener question from Dave Iadanza about insurance coverage, loss of rent, and reputational harm after a violent crime.

We walk through the real-life case of a triple homicide in New York, explore the limits of standard property policies, and share practical steps adjusters can take—like filing restitution letters and documenting coverage explanations. We also broaden the conversation to include business interruption coverage, active shooter insurance, and California’s workplace violence prevention requirements.

This is one of those episodes where claims handling meets crisis management.

Tune in for insight, empathy, and the tools to guide insureds through the aftermath of trauma.

🔗 Mentioned in this episode:
• Article by Chantal Roberts & Nancy Germond: How Active Assailant Insurance Can Help Your Business Survive
• Contact: Paul Marshall, McGowan Programs – Active Shooter Division pmarshall@mcgowanprograms.com

🗓️ Next Episode drops July 3: Adjuster Super Powers – just in time for the long weekend.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Send us a text

In this episode of The Art of Adjusting® Podcast, Chantal is joined by guest co-host Sandy Avina to unpack the messy—but fixable—world of insurance collaboration. What happens when adjusters, agents, and risk managers all think they’re steering the ship? Spoiler: chaos. But it doesn’t have to be that way.

We cover:
✔️ The surprising disconnect between “little R” risk managers and actual insurance strategy
✔️ Why agents often get trusted more than adjusters (even when adjusters know more)
✔️ Why that email chain isn’t helping—pick up the phone
✔️ How a recurring med spa laser malfunction became an insurance case study
✔️ Ways adjusters can share insights without crossing lines

Whether you're new to claims or you've been in the industry longer than a fax machine, this episode will give you insight (and maybe a laugh) about how we can all work together better.

📞 Communicate clearly. Collaborate smarter. And for the love of insurance—send the denial letter in the mail.

👉 Don’t forget to subscribe, like, and comment—especially if you’ve got your own story of miscommunication madness.

#InsuranceClaims #RiskManagement #AdjusterLife #InsuranceAgents #ClaimsHandling #TheArtOfAdjusting #InsurancePodcast #SandyAvina #ChantalRoberts #InsuranceEducation #CommunicationMatters

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.