Dr. Peter Chang, Chief Transformation Officer at Tampa General Hospital, shares insights from his work leading digital transformation, including how they are creating an operating system to drive care coordination and scalability, which aspects of health are NOT delivered by a health system, and the unintended effects of snot truly personalizing digital engagements.

All that, plus the Flava of the Week about generational attitudes towards digital health. What did Rock Health’s latest survey tell us about how each generation feels about virtual health and other offerings, and how can we factor in age while designing consumer-centered experiences?

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