Mohsen Ghasempour, Group AI Director at Kingfisher - the retail powerhouse behind B&Q, Screwfix and Castorama - joined Rabie Laib, Senior Solutions Expert (EMEA) Chargebee and Katie Searles to discuss why retailers and subscription brands don’t have to build AI tools from scratch - and how they can make the most of existing systems.

Discussion points in this episode:

• Why “data is gold”
• Harnessing AI to build consumer-helping tools, and why Hello Casto is a game-changer for French DIY beginners
• Dealing with AI concerns
• And operating in an omnichannel world

Michael returns to the booth to cover collaboration and partnerships with Richard Sale CEO, Digital Fitness Division at The Original Fit Factory, previously of Peloton.

Discussion points in this episode:

• How partnerships can be beneficial in reaching new customer bases, as well as helping with growing marketing costs
• Why there needs to be a recognisable connection between collaborative companies
• Ways to avoid diluting your brand message
• How the fitness industry can deal with churn

Behind the microphones:

Richard Sale CEO, Digital Fitness Division at The Original Fit Factory:

https://www.linkedin.com/in/richard-sale-3ba49a37/

Michael Smink, Strategic Growth Lead EMEA, Chargebee:

https://www.linkedin.com/in/michael-smink/

Katie Searles, Editor, InternetRetailing and DeliveryX:

https://www.linkedin.com/in/katie-searles-522451132/

• (00:00) - Tempo: 120.0

Kris Jacobs, Subscriptions Product Owner UK and Ireland, Specsavers, visits the booth for an honest discussion with Katie and Sam on replatforming and having the right technology – or technology partner.

Discussion points in this episode:

• Specsavers 20-years of experience in the subscription space
• Working in partnership to build software that works for your team and customers
• The challenges of replatforming
• How to continually move forward, and what is next for Specsavers’ Easycare service

Behind the microphones:

Kris Jacobs, Subscriptions Product Owner UK and Ireland, Specsavers:

https://www.linkedin.com/in/kristian-jacobs-aa5aa419

Sam Quirke, Enterprise Account Executive at Chargebee:

https://www.linkedin.com/in/sam-quirke/

Katie Searles, Editor, InternetRetailing and DeliveryX:

https://www.linkedin.com/in/katie-searles-522451132/

• (00:00) - Tempo: 120.0