Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

By: Tersh Blissett & Josh Crouch
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  • Summary

  • Ready to revolutionize your home service business? Tune into the Service Business Mastery Podcast! We dive deep into automation and AI, including swarm agents, AI chatbots, and AI voice agents, to help you streamline and optimize your operations. Whether you're in HVAC, plumbing, electrical, or any other home service trade, we cover leadership, marketing, finance, pricing, and HR to give you the edge you need. Click here to transform your business and embrace the future today!
    Skilled Trades Syndicate - Tersh Blissett and Josh Crouch © 2025
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Economics Management Management & Leadership
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Episodes
  • How ChatGPT and Other AIs Are Changing SEO Forever with Mike Venidis

    How ChatGPT and Other AIs Are Changing SEO Forever with Mike Venidis
    Apr 23 2025
    Learn how to automate tasks, save time, and increase your profit. No coding required! 👉 Enroll Today- https://bit.ly/3CZTDte ---------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! https://www.servicebusinessmastery.com In this episode, recorded live at the Real Masters 2025 event in Las Vegas, hosts Tersh Blissett and Josh Crouch sit down with Mike Venidis, Chief Experience Officer of RYNO Strategic Solutions, LLC. They discuss Mike’s inspiring journey from surviving a traumatic event to becoming a digital marketing leader in the home services industry. The conversation explores the rapid rise of AI in search, the importance of trust and reputation in the digital world, and how businesses can stay visible and relevant. Mike also shares actionable tips on using creativity, strategy, and tech adaptation to build a lasting brand presence. This discussion highlights key elements such as adapting to AI-driven search trends, building digital trust, and managing online reputation, crucial strategies for staying competitive and ensuring long-term business visibility. In this episode, here's what you can expect to learn: Turning Hardship Into Purpose: Hear how Mike Venidis used life challenges to fuel his passion and leadership. Getting Ahead with AI: Learn how AI tools are changing search and why adapting early gives you the edge. Trust Is Everything: Discover why being honest and real online helps you win with customers. Be Seen Everywhere: Understand why showing up on multiple platforms boosts your brand’s impact. Smart Marketing Moves: Get tips on using AI, reputation tools, and the right platforms to grow your business. Timestamps ⏰ 00:00 - Episode Recap 03:25 - Meet Mike Venidis and His Journey from Trauma to Tech 05:45 - Life After Being Shot: Resilience and Purpose 09:33 - The Rise of AI in Search and Why It Matters 11:51 - Understanding AI Sources and Trust in Digital Platforms 15:49 - Comparing AI Tools: ChatGPT, Claude, and Perplexity 20:36 - Apple, Google, Bing, and the Battle for AI and Map Data 25:09 - Deepfakes, Tech Fears, and Data Sourcing Concerns 28:36 - Device and Map Differences Across Platforms, Apple, OpenAI, and the Market Gap 30:03 - Apple Maps, Yelp, and Ignored Opportunities 34:09 - Understanding Tech Alliances and Defaults 36:51 - Fear Mongering or Real Threat? Staying Ahead 39:07 - TikTok as a Search Tool and Content Discovery, and the power of repetition and Rule of Seven 42:21 - TikTok Trends and Brand Awareness via Creativity 44:26 - Closing Thoughts and Mike’s Final Message If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Mike Venidis Website: RYNO Strategic Solutions, LLC This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Rilla Lace.ai Autobot.ai Avoca.ai Connect with us! Tersh Blissett Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT Zyra Talk
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    47 mins
  • How AI Is Revolutionizing HVAC Businesses by Automating SOPs and Preventing Costly Mistakes

    How AI Is Revolutionizing HVAC Businesses by Automating SOPs and Preventing Costly Mistakes
    Apr 16 2025
    Learn how to automate tasks, save time, and increase your profit. No coding required! 👉 Enroll Today- https://bit.ly/3CZTDte ------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, recorded live at AHR 2025 in Orlando, hosts Tersh Blissett, Co-Founder and Chief Experience Officer at Trade Automation Pros, and Joshua Crouch the Founder of Relentless Digital Marketing Solutions, explore the use of AI and automation in the service industry. They discuss the complexities of integrating technology into traditional business models and maintaining core operational processes. Tersh and Josh share valuable insights on optimizing customer service and internal workflows, the importance of process optimization, and their personal experiences with digital marketing tools, offering practical advice on leadership and adapting to technological changes. This discussion highlights key elements such as optimizing business processes using AI, maintaining core operational efficiencies during technological integration, and ensuring effective customer engagement and employee adaptation, essential for long-term business success. In this episode, here's what you can expect to learn: Tech-Driven Growth: How service businesses use AI and automation to adapt and thrive. Leadership in Transition: Managing change and communication in the era of technology. Strategy Meets Emotion: Balancing automation with emotional intelligence for success. Insights into Action: Leveraging digital expertise for strategic business planning. Building Resilience: Sustaining business through core processes and customer engagement. Timestamps ⏰ 00:00 - Episode Introduction 04:03 - Background and Experience with AI in Service Industries 06:00 - Phone Tap: Using AI Call Analysis to Uncover Booking Gaps and Max Lead Conversion 08:14 - Optimizing, Automating, and Delegating: Transforming Processes for Efficiency 12:23 - Recording and Refining Processes: Ensuring Scalability and Flexibility for Any Situation 13:56 - Benefits of Automation in Customer Service and Marketing 17:15 - Embracing the Four-Hour Workweek Mindset: Balancing Automation and New Priorities 20:47 - Calculating Time Savings Through Automation: The Power of Task Efficiency 23:39 - When Not to Automate: Key Customer Journey Moments 29:53 - AI Note-Takers: Streamlining Service Calls and Detailed Recordings for Efficiency 33:42 - Simplifying SOPs with ChatGPT: Automating and Customization for Your Business 42:58 - Implementing SOPs with Your Team: Training, Buy-In, and Consistent Review If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Tersh Blissett Josh Crouch Company Details: Trade Automation Pros Relentless Digital Marketing Solutions This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Rilla Lace.ai Autobot.ai Avoca.ai Connect with us! Tersh Blissett Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT Zyra Talk
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    50 mins
  • How Private Equity, AI and Branding Are Transforming HVAC Businesses in 2025 with Samantha Brazie

    How Private Equity, AI and Branding Are Transforming HVAC Businesses in 2025 with Samantha Brazie
    Apr 9 2025
    Learn how to automate tasks, save time, and increase your profit.No coding required! 👉 Enroll Today- https://bit.ly/3CZTDte ------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! https://www.servicebusinessmastery.com In this episode, recorded live at the BDR Spark 2025 event, hosts Tersh Blissett and Joshua Crouch speak with Samantha Brazie, General Manager at Progressive Heating, Air and Plumbing. They explore the complexities of navigating the HVAC industry amidst the challenges of private equity acquisitions and maintaining a family-owned business ethos. Samantha shares valuable insights on preserving company culture, the importance of community engagement, and her personal journey from telemarketer to general manager, offering practical advice on leadership and adapting to market changes. This discussion highlights key elements such as maintaining company values amidst industry shifts and ensuring sustained community involvement and employee satisfaction, essential for long-term business success. In this episode, here's what you can expect to learn: How Family Businesses Stay Strong: Learn how smart decisions help family-owned businesses grow and stay stable, even with big industry changes. Leading in Tough Times: See how Samantha Brazie handles important roles and keeps communication open during major shifts. Mixing Strategy with Emotion: Understand why balancing smart planning with emotional intelligence is key to business success. Using Experience to Grow: Find out how deep industry knowledge and careful planning lead to better business strategies. Building a Strong Business: Learn how company culture and community support can help businesses last and succeed. Timestamps ⏰ 00:00 - Episode Recap 03:32 - Samantha Brazie's Background in HVAC and Transition from the Restaurant Industry 06:12 - Challenges and Values in Non-Owner Roles within a Company 09:08 - Impact of Private Equity on Company Culture and Retaining Family-Owned Business Values in a Competitive Market 09:46 - Acquiring Talent and Managing Consistency Amidst Workplace Changes Post-Private Equity 12:04 - Optimizing Hiring Processes and Company Culture with AI, Values Alignment, and Theft Prevention 13:49 - Enhancing HVAC Efficiency and Community Engagement Through Technology and Branding Strategies 19:26 - Balancing Business Needs with Community Support to Maximize Marketing Impact 20:48 - Brand Awareness and its Influence on Business Operations 24:10 - Networking and Learning at Industry Events 31:40 - The Importance of Coaching for Professional Accountability and Growth If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Samantha Brazie Website: Progressive Heating, Air and Plumbing This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Rilla Lace.ai Autobot.ai Avoca.ai Connect with us! Tersh Blissett Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT Zyra Talk
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    36 mins
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