In this episode, Mike Anderson explains the importance of knowing your ‘why,’ by sharing his “why” — being dedicated to performing safe and proper repairs, and delivering an exceptional customer service experience. He shares key experiences that have impacted his life, including his father’s and his own service in the U.S. military.

For this episode, Mike was broadcasting live from Dallas TX and joined by Sheryl Driggers. The topic was all things scanning, including OEM vs. aftermarket scan tools and the steps needed to complete them. Mike also addressed pricing agreements between scan tool manufacturers and insurance companies.

“I’m getting off the sidelines and discussing these controversial topics.” - Mike Anderson

In this podcast episode, host Mike Anderson and co-host Sheryl Driggers delve into real consumer experiences with body shops, aiming to highlight the importance of the customer journey in the collision repair industry. Guests Brook, Brian, and Tim share their personal stories dealing with their car repair. Brooke recounts her ordeal with a lengthy repair process after a car accident in a blizzard, while Brian discusses his frustrating experience with poor-quality repairs following a vandalism claim. Tim offers a contrasting positive experience, emphasizing good communication and thorough repairs. The episode underscores the necessity of effective communication, quality service, and adherence to safety standards in the collision repair industry.

If you are interested in having Mike answer your collision question live on a future episode, submit your question here: https://www.videoask.com/f7ulgisdf