In this episode we are joined by Corin Dennison, an expert with extensive experience in law enforcement and retail security. Together, we delve into the pressing challenges facing the retail industry, including the rise of retail-specific violence and the economic implications of crime. Despite widespread security measures, criminals remain undeterred, leading to tough decisions about store location viability and financial transparency. We explore innovative strategies to balance safety and sales, as well as the importance of accurate crime recording and the role of technology in building offender profiles.

The conversation extends to the digital realm, highlighting the surge of returns fraud in e-commerce, exacerbated by social media platforms. We discuss the necessity of robust data sharing and advanced technological defenses to counteract these threats. Additionally, the episode addresses the controversial use of facial recognition technology, weighing its potential benefits against privacy concerns.

About our guest:

At the helm of Insight Retail Risk Consultancy as Managing Partner, Corin Dennison’s focus is on delivering top-tier guidance, expertise and services to clients. Leveraging a distinguished career in corporate security and retail risk management, he specialises in crafting robust risk protection and mitigation models for retail brands / solution providers and implementing advanced technical solutions. The strategies developed under his direction have been instrumental in safeguarding assets and mitigating significant P&L losses for global companies.

Previously within risk leadership roles with brands such as Burberry & adidas, Corin cultivated a comprehensive security approach spanning six regions. His expertise in corporate investigations, IP protection, and consumer risk was pivotal in establishing global compliance frameworks. Within these organization, Corin’s efforts consistently optimized operations, bolstered brand integrity, and contributed to sustainable business growth through strategic risk management.

Connect with Corin on LinkedIn

Chapters:

Retail Challenges and Security Solutions (0:00:07): We delve into the increasing challenges of retail-specific violence and its global impact, with Corin Dennison providing insights on maintaining a balance between consumer, employee, and product safety amidst the core goal of selling goods. The discussion highlights the perceived indifference of criminals towards existing security measures and the financial strain on retailers as they face decisions about store location viability.

Retail Crime Prevention Strategies (0:09:50): The conversation explores the complexities of addressing retail crime, emphasizing the need for accurate crime recording and the impact of policing thresholds on reporting thefts. The chapter discusses strategies for balancing crime prevention with economic realities and the importance of better solutions to deter crime and protect retail assets.

E-Commerce Returns Fraud and Solutions (0:22:26): We examine the rise of returns fraud in e-commerce, driven by organized crime exploiting online platforms and social media. The need for robust data sharing and technology-enhanced defenses is emphasized, alongside discussions on using facial recognition technology while balancing privacy concerns.

Retail Risk Mitigation Strategies (0:28:48): We address the use of facial recognition technology in retail, highlighting the need for proportionality,