Patient safety experts Dr. Abigail La Nou, Jami Zwiefelhofer, and Katie McFadyen, share valuable insights and strategies for creating a workplace where healthcare professionals can express themselves without fear of judgment, disagree, ask questions, and acknowledge mistakes without worrying about repercussions.

The podcast emphasizes the need to flatten hierarchies in medicine to promote open communication, empower all team members to speak up, and ultimately provide the best care possible.

This episode serves as a call to action for healthcare professionals to make a meaningful difference in their workplace and gives practical tips on how you can contribute to a culture of psychological safety in your organization or practice.

#Mayokeyintoquality @DrTimMorg #qualityimprovement #patientsafety

Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/

Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/

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In this episode of Key In to Quality, hosts Dr. Tim Morgenthaler and Sheri Nemec explore how Mayo Clinic is revolutionizing quality improvement (QI) education through the flipped classroom model. Joined by Dr. Pablo Moreno Franco and Sandy Booth from Mayo Clinic’s Quality Academy, the discussion unpacks how this interactive, learner-centered format engages clinicians, residents, and administrators alike.

By providing instructional content ahead of time and dedicating classroom sessions to collaboration and real-world project work, this model equips participants to immediately apply QI concepts to patient care. The flipped classroom has also created a ripple effect across the organization. As graduates carry these skills into their departments, they foster a culture of excellence, mentorship, and continuous improvement. Whether you're a healthcare educator, QI instructor, or administrator, this episode offers practical insights and inspiration for rethinking training methods in your institution.

#MayokeyintoQuality

Guests: Quality Academy contact email mayoclinicqualityacademy@mayo.edu

Dr. Pablo Moreno Franco  LinkedIn (37) Pablo Moreno Franco, MD | LinkedIn   

Sandy Booth  LinkedIn (37) Sandy Chester Booth | LinkedIn

Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/

Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/

#mayokeyintoquality

Most of us are familiar with therapy animals, but have you ever wondered what the research says about how these animals can positively impact the patient experience? In this episode of the Key In to Quality podcast, co-hosts Dr. Timothy Morgenthaler and Sheri Nemec sit down with Whitney Romine, Animal-Assisted Services Manager at Mayo Clinic, to explore how animal-assisted services are transforming healthcare.

Research has shown that animal-assisted services, when implemented correctly, can reduce anxiety, lower blood pressure, and enhance the overall patient experience. In Whitney’s role, she has been integral to building Mayo Clinic's unique program, which is fully integrated into patient care and supported by dedicated staff.

Tune in to hear real examples of how animals at Mayo Clinic have contributed to positive patient outcomes and learn about various resources available for healthcare and volunteer organizations interested in leading animal assistance initiatives.

Whether you are a healthcare practitioner, administrator, volunteer or patient, this discussion will help you better understand the benefits of animal-assisted services and learn best practices for establishing or expanding animal-assisted interventions in a healthcare setting.

(34) Whitney Romine, MPH, C-AAIS, KPA-CTP | LinkedIn

Mayo Clinic Department Instagram: @mayoclinicanimalassistedsrvs

Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/

Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/

#mayokeyintoquality