Episodes

  • How can the sector better support its resident-facing staff?

    How can the sector better support its resident-facing staff?
    Jul 1 2025
    How can the social housing sector better support its resident-facing staff? Weighing in on the exclusive discussion is Kirsty Ellis, head of operations at Progress Housing Group, Anne-Marie Bancroft, director at specialist housing consultancy Altair, and Alison Inman, former president of the Chartered Institute of Housing and current chair of tenant engagement specialist Tpas.
    The discussion covers topics including the growing remit of a housing officer, recognition, managing workloads, training and career progression, well-being and support, and fair wages.
    The Inside Housing Management Podcast is produced by Lucy Brown.
    Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
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    48 mins
  • What do social housing staff love about their jobs?

    What do social housing staff love about their jobs?
    Jun 18 2025
    The results of a major survey are revealed, where we asked housing staff what they enjoy about their jobs, what drives them and how they got into the sector. The episode also features an interview with Stacey Thwaites from housing association Gentoo, where she discusses how she got into the housing sector and why she feels like she can make a difference every day.
    The Inside Housing Management Podcast is produced by Lucy Brown.
    Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
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    17 mins
  • E-bike fires

    E-bike fires
    Jun 10 2025
    What are the dangers of e-bike and e-scooter fires, and how can the risks be minimised? Hosts Anna Highfield and Martin Hilditch, editor of Inside Housing, are joined by Alix Bedford from insurance agency Zurich Municipal, who explains why e-bike and e-scooter fires are a growing issue across the social housing sector.
    The Inside Housing Management Podcast is produced by Lucy Brown.
    Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
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    22 mins
  • Tenant engagement masterclass

    Tenant engagement masterclass
    May 20 2025
    We discuss tried-and-tested ways to boost tenant engagement.
    Hosts Katharine Swindells, deputy features editor at Inside Housing, and Anna Highfield, best practice editor, are joined by engagement specialist Claire Blacka, who explains how to engage residents in a way that is both fun and meaningful – by turning it into a game.
    The Inside Housing Management Podcast is produced by Lucy Brown.
    Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
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    27 mins
  • Hoarding and why #HousingManagementMatters

    Hoarding and why #HousingManagementMatters
    May 7 2025
    We discuss the best way to sensitively handle hoarding, the benefits of hiring a specialist mental health worker, and our exciting new campaign, #HousingManagementMatters. The Inside Housing Management hosts are joined by special guest Abbie Peel, a communities and placemaking manager at Home Group.
    We want to hear from you! Inside Housing Management is seeking survey responses from frontline social housing staff, asking which aspects of their work they enjoy and how their role adds value to society. To take part in the survey, visit https://www.surveymonkey.com/r/NR56GBM. The survey closes on Friday 9 May.
    Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
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    20 mins
  • Noise complaints and mental health safeguarding

    Noise complaints and mental health safeguarding
    Apr 23 2025
    In this episode of the Inside Housing Management Podcast, we discuss handling noise complaints, which can have a huge impact on well-being, and supporting residents with complex mental health needs, an issue which frontline staff have told us is the biggest challenge they face in their work.
    Music credits: Motivate by Wavecont | https://protunes.net/
    Music promoted by https://www.chosic.com/free-music/all/
    Creative Commons CC BY-SA 4.0
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    8 mins
  • Launching Inside Housing Management, and housing officers’ top priorities revealed

    Launching Inside Housing Management, and housing officers’ top priorities revealed
    Mar 31 2025
    In the first episode of the Inside Housing Management podcast, we discuss the research we carried out among frontline social housing staff to find out about the biggest issues they face in their work. Music credits: Motivate by Wavecont | https://protunes.net/
    Music promoted by https://www.chosic.com/free-music/all/
    Creative Commons CC BY-SA 4.0
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    9 mins