Navigating Ghosting in the Coaching Industry: Strategies and Realities

Summary

In this episode, the focus is on the phenomenon of 'ghosting' within the coaching industry, where clients or even coaches cut off communication without explanation. The discussion includes reasons why clients might ghost, strategies for handling such situations, and the importance of maintaining professionalism and integrity. Practical advice is shared on managing payments, setting clear expectations, and preparing for renewal conversations. The episode also touches on dealing with negative online reviews and emphasises that while ghosting is an unavoidable part of the business, most client interactions are positive. The episode concludes with a call to viewers to share their own experiences with ghosting.

Chapters

00:00 Introduction and Announcements

00:57 Understanding Ghosting in Coaching

02:32 Dealing with Ghosting: Strategies and Advice

05:19 Handling Payments and Refunds

10:21 Maintaining Professionalism and Integrity

13:51 Conclusion and Viewer Engagement

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