
I upgraded to Pro, but I'm still getting cut off at 40 minutes!
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About this listen
Did you just upgrade from a Zoom Basic account to Zoom Pro, and still getting cut off at 40 minutes?
Here's the inaugural episode of Business Is Zooming! After a brief introduction as to what this is all about and why I'm doing this, I launch straight in to the most frequent question I get on the Zoom Community: "I upgraded to Pro, but I'm still getting cut off at 40 minutes!" Okay, not really a question, but a complaint. The fix is easy! You bought a Pro License, you now need to assign that license to your User Account.
Here's links mentioned in the podcast:
- The Zoom Support article on assigning the license to your Zoom user account:
https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License - A Zoom Community post example of how I handle this:
https://community.zoom.com/t5/Chat/Account-debited-but-subscription-has-not-started/m-p/68837#M5494 - The Zoom Rewards Program:
https://rewards.zoom.us/ - Zoom Release Notes top-level page:
https://support.zoom.us/hc/en-us/categories/4415113014797-Release-Notes
Lastly, here's a link to various posts on the Zoom Community that I've tagged "New license not assigned", where I or another Zoom Community Champion has helped a new Zoom user through this issue.
https://community.zoom.com/t5/tag/New%20license%20not%20assigned/tg-p