• Human at Heart: CX Insights from Lush - with Naomi Rankin, Head of Global Customer Care

  • Apr 14 2025
  • Length: 18 mins
  • Podcast

Human at Heart: CX Insights from Lush - with Naomi Rankin, Head of Global Customer Care

Listen for free

View show details

  • Summary

  • What does customer care look like when ethics, joy, and real conversations take center stage? In this episode, Naomi Rankin, Head of Global Customer Care at Lush, shares how the brand’s strong values shape every interaction—from bath bombs to AI tools. Discover why feedback is gold and how shop-floor empathy drives tech decisions. A refreshingly human take on customer experience you won't want to miss.

    ***********************************************************************

    Wie sieht Kundenservice aus, wenn Ethik, Freude und echte Gespräche im Mittelpunkt stehen? In dieser Episode (auf Englisch!) erzählt Naomi Rankin, Head of Global Customer Care bei Lush, wie die starken Werte der Marke jede Interaktion prägen – von Badebomben bis hin zu KI-Tools. Erfahre, warum Kundenfeedback bei Lush Gold wert ist und wie Empathie auf der Verkaufsfläche technische Entscheidungen beeinflusst. Ein erfrischend menschlicher Blick auf Customer Experience!
    Show more Show less
Show more Show less
adbl_web_global_use_to_activate_webcro768_stickypopup

What listeners say about Human at Heart: CX Insights from Lush - with Naomi Rankin, Head of Global Customer Care

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.com reviews

Amazon reviews
No Reviews are Available