• Good & Bad Customer Service

  • Apr 21 2025
  • Length: 1 hr and 9 mins
  • Podcast

Good & Bad Customer Service

  • Summary

  • In this episode of The Radiator Arms podcast, James and Will are left unsupervised as Ant has a case of being OLD! The result is a deep (and often hilarious) dive into the world of car dealers, MOT madness, and surprisingly emotional VW Golf brochures.


    🏎️ Topics Covered:

    • Good vs bad customer service at car dealerships

    • MOT advisory chaos: zip ties, dashboard seizures, and “crabbing”

    • Small independent garages vs corporate showroom robots

    • Kit car dreams and building a Caterham in a living room

    • When car dealers lose their franchises for being too good


    🛠️ Plus, Real Stories:

    • James’ Ferrari 430 gets new wheels in Lamborghini bronze

    • Will’s Golf has a more emotional backstory than most people

    • A Lamborghini dealership visit that made James sad

    • The Lotus that broke more than it drove

    • Unreal customer service from tiny businesses—and big brands that should know better

    • And yes, we talk about diesel vans. And 2CVs. And condensed milk accidents.


    ★ Featuring:

    • https://www.youtube.com/@JayEmmOnCars

    • https://www.youtube.com/@WillThePlank


    🎬 Editing by

    • https://www.youtube.com/@sportzntouring


    📧 Stay updated via the JayEmm Newsletter:

    https://mailchi.mp/jayemm/the-jayemm-newsletter-sign-up


    Get in touch or submit your car for review:

    Landlord@theradiatorarms.com


    #TheRadiatorArms #CustomerService #CarDealerships #MOTFails #JayEmmOnCars #SPORTZNTOURING #WillThePlank #Podcast #CarStories #UsedCars #AutomotivePodcast #CaterhamBuild #ClassicCars

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