Episode 1 - Introduction (What is This All About?)
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Episode 1 - Introduction (What is This All About?)
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About this listen
In introduction to David Wilson, Customer Service and Experience Nerd! In this episode, I will give the context on what the series will be about, and how this title sets up an ongoing discussion on how to create and manage an effective Customer Service program. Why do Customer Service Professionals (call them Agents if you want) use this phrase at the end of every conversation? Listen and find out!
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