• Emotional Intelligence in Patient Care

  • Mar 22 2025
  • Length: 6 mins
  • Podcast

Emotional Intelligence in Patient Care

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  • Summary

  • In today’s lesson, our founder Lisa Manzo explores how emotional intelligence transforms the patient experience and improves outcomes in every area of care. Whether you're a nurse, physician, or healthcare administrator, how you listen, validate, and deliver information shapes how patients feel—and how much they trust you.

    From active listening to compassion in high-stakes conversations, this episode teaches you:
    ✔ How to use emotional intelligence to build trust and rapport with patients
    ✔ Why validation and presence matter more than perfect words
    ✔ Techniques for delivering difficult news with clarity and care
    ✔ How emotionally intelligent communication improves treatment compliance and patient satisfaction

    🎙 This is Episode 1 of our special mini-series, Emotional Intelligence in Healthcare—brought to you by The Phoenix Mind.

    🔹 Explore more content & enroll in Lisa Manzo’s FREE Emotional Intelligence Certification:
    📌 ThePhoenixMind.com
    📌 Learn more about Lisa Manzo → LisaManzo.us

    🚀 Listen now & transform the way you care with emotional intelligence!
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