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In this solo episode of Culture Change RX, Sue Tetzlaff discusses the complexities of leading change within healthcare organizations. She emphasizes the importance of understanding resistance, effective communication, and the need for a structured approach to change management. Sue shares practical tactics for leaders to implement, including anticipating resistance, communicating the reasons behind changes, and the necessity of studying and adjusting post-implementation. The conversation highlights the significance of creating an agile culture to combat change fatigue and achieve high reliability in healthcare settings.

• Leading change is a core leadership practice
• Resistance is a natural part of the change process.
• Anticipate and prepare for resistance to change.
• Effective communication includes addressing the why behind changes.
• Celebrate successes and learn from those who adapt well to change.
• The “study and adjust” phase is crucial for successful change implementation.
• Creating an agile culture helps reduce change resistance and fatigue.

Need help improving the culture, performance, and results of your healthcare organization? If so, let’s talk: https://www.capstoneleadership.net/contact-us

Are we connected yet on LinkedIn? https://www.linkedin.com/in/suetetzlaff/

13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)
High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

🎟 Event Registration & Details

13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)
High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

🎟 Event Registration & Details

Send us a Message

In this episode of Culture Change RX, Sue and Jess Nuutinen discuss the impact of crises on healthcare innovation, particularly during the COVID-19 pandemic. Jess shares her experiences as a nurse and leader, highlighting the importance of adaptability, teamwork, and community support in navigating challenges. They explore how partnerships and innovative solutions emerged from necessity, and the ongoing need for healthcare to embrace change, engage staff, and improve patient care.

• Innovation often arises from necessity during crises.
• Partnerships with local organizations can enhance healthcare delivery.
• Rapid changes in healthcare require effective communication and teamwork.
• Staff engagement is crucial for successful implementation of new practices.
• Sustaining innovations post-crisis and post-change is essential for future success.
• Leadership plays a vital role in fostering a culture of innovation and engagement.
• Rural healthcare faces unique challenges that require tailored solutions.

Connect with Jess Nuutinen:

• By email
• On LinkedIn
• At Frontier Strategy Partners
• Blog (shared governance)

13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)
High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

🎟 Event Registration & Details

13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)
High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

🎟 Event Registration & Details

Send us a Message

In this solo episode of Culture Change RX, Sue Tetzlaff discusses the critical role of behaviors in workplace culture, particularly within healthcare organizations. She shares insights from her experiences facilitating discussions on creating a 'utopia' in healthcare, emphasizing that behavior change is essential yet challenging. The episode outlines the importance of establishing clear behavior standards and offers practical strategies for maintaining these standards within organizations, including commitment events, campaigns, giving and receiving feedback, and hiring practices.

• Behaviors are crucial for transforming organizations.
• Creating a utopia in healthcare requires clear behavior standards.
• Behavior change is the hardest aspect of organizational change.
• Establishing behavior standards is best done by an empowered team of employees.
• Behavior standards should be written positively, focusing on what to do.
• Align behavior standards with the organization's mission, mission, values and top strategic priorities (such as the Patient Experience).
• Commitment events can mark a new beginning for behavior standards.
• A feedback culture is essential for maintaining behavior standards.
• Visual, verbal or virtual “campaigns” help to keep behavior standards top-of-mind.
• Hiring for behavior can enhance the future of the organization’s culture.

Need help improving the culture, performance, and results of your healthcare organization? If so, let’s talk: https://www.capstoneleadership.net/contact-us

Are we connected yet on LinkedIn? https://www.linkedin.com/in/suetetzlaff/

13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)
High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

🎟 Event Registration & Details

13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)
High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

🎟 Event Registration & Details