Collections Without Combat: How Customer Service Closes the Deal
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Collections Without Combat: How Customer Service Closes the Deal
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About this listen
What if collections wasn’t a battle—but a bridge? In this episode of Collect the Cash, Dee Bowden unpacks the second key in her proven system: customer service. Discover how approaching collections with empathy—not aggression—can transform your results and your relationships. Dee shares powerful mindset shifts, a ready-to-use script to open conversations with confidence, and her 3 essential customer service principles to help you get paid with grace. Plus, hear a real-life success story of turning a tough invoice into a win through great service.
Ready to learn more about how to collect what you're owed with ease? Visit https://collectthecash.biz/ for tools, tips, and Dee’s free resource.
Remember: The sale is not complete until the money’s in the bank.