In this week’s Good Masterclass, I unpack one of the most powerful (yet underutilized) tools in the entire Force for Good System™: the 17-Step Customer Journey.

Most founders assume their customer’s journey is obvious. But when you actually map it—moment by moment—you start to see exactly where trust is built… or broken.

This episode will show you how to stop guessing and start designing a customer experience that drives loyalty, referrals, and scale.

Whether you’re trying to increase retention, clarify your messaging, or make your company feel more human—this is where you start.

Key Takeaways:

• You’re not selling a product—you’re guiding an experience. Every customer journey tells a story. The question is: are you the guide they trust?
• Breakdowns in retention, referrals, and revenue often stem from invisible gaps. Most happen long before the sale—or right after.
• Every department in your company is part of the customer journey. This tool isn’t just for marketing—it’s for operations, product, and service too.
• Trust isn’t built at once—it’s built in 17 small steps. And the businesses that scale are the ones that obsess over those moments.

Burning Questions Answered:

1.Why do we lose great leads after strong first impressions?

2.How can I build more trust without spending more on marketing?

3.What’s the real reason people buy—and stay?

4.How do I get my team aligned on what matters most to the customer?

5.Where should I focus if I want more referrals and loyalty?

Closing Thoughts:

very visionary founder wants to grow with purpose and integrity. But if your customer journey is fragmented, unclear, or reactive—you’ll always be chasing momentum instead of creating it.

This isn’t about perfection. It’s about presence. It’s about walking through your business through your customer’s eyes, moment by moment, and asking:

“What does she feel right here?”

When you do that—everything changes. Trust deepens. Growth accelerates. And your company becomes the one your customer never stops talking about.

This episode part of the Force for Good Tool of the Week Series! Each week we feature one of the 100+ Force for Good Tools.

**These tools are free this week at https://aforceforgood.biz/weekly-tool/ **

*** The Full FFG Toolkit is available with A Force for Good, the Book: https://aforceforgood.biz/book/***

****Have questions on how to pioneer your 100 Year impact plan? Schedule time with Coco: https://calendly.com/coco-sellman/zoom-office-hours-clone ****

Follow the Force for Good Business show to install the unique system of perpetual growth into your company.

YouTube: https://tinyurl.com/3a7db9mr

Spotify: https://tinyurl.com/3p39vmxs

Amazon Prime: https://tinyurl.com/ervv49w9

Apple Podcasts: https://tinyurl.com/3atvj5tj

RSS Feed: https://tinyurl.com/csw248tw

Coco Sellman, the host of the Force for Good Business Show, believes business is a force for good, especially with visionary women at the helm. With over 25 years of entrepreneurial experience, she has launched five companies and guided over 500 startups. As Founder & CEO of A Force for Good, Coco supports purpose-driven women founders in unlocking exponential growth and prosperity. Her recent venture, Allumé Home Care, reached eight-figure revenues and seven-figure profits in just four years before a successful exit in 2024. A venture investor and board director, Coco’s upcoming book, *A Force for Good*, reveals a roadmap for women to lead high-impact, high-growth companies.

Learn more about A Force for Good:

Website: https://aforceforgood.biz/...

The primary focus of today's masterclass revolves around the transformative power of defining a singular, shared customer avatar—a pivotal strategy that can catalyze exponential growth in your business endeavors.

By concentrating on the intricacies of one particular individual, rather than the nebulous concept of a broad target audience, we uncover the hidden potential to foster profound connections and engender loyalty.

We shall delve into the art of crafting a vivid, composite profile that encapsulates not just demographics but the very essence of the customer’s dreams, struggles, and aspirations. This nuanced approach not only enhances our messaging but also aligns our entire team, creating a unified vision that resonates deeply with our clientele.

As we embark on this enlightening journey, prepare to unlock the secret to making your business feel like home for your customers—because when you speak to one, you might just find that thousands feel seen.

Takeaways:

• In crafting an effective customer journey, one must focus on a singular avatar, which embodies a vivid composite profile of the target audience, allowing for deeper connections and personalized marketing strategies.
• By transforming generic demographic data into a detailed character, marketers can evoke stronger emotional responses, thereby enhancing engagement and fostering loyalty among their clientele.
• The shared avatar description serves as a fundamental element for business growth, as it aligns team members around a common understanding of the customer, facilitating coherent messaging and service delivery.
• Understanding the specific needs, aspirations, and challenges of one customer allows businesses to create products and services that resonate profoundly, thus avoiding the pitfalls of generic marketing approaches.

Chapters:

00:31 Understanding Customer-Centric Growth

02:02 Creating Your Shared Avatar

19:44 Understanding Your Customer Avatar

28:07 Understanding Julie's Aspirations and Values

32:51 Activating Your Shared Avatar

This episode part of the Force for Good Tool of the Week Series! Each week we feature one of the 100+ Force for Good Tools.

**These tools are free this week at https://aforceforgood.biz/weekly-tool/ **

*** The Full FFG Toolkit is available with A Force for Good, the Book: https://aforceforgood.biz/book/***

****Have questions on how to pioneer your 100 Year impact plan? Schedule time with Coco: https://calendly.com/coco-sellman/zoom-office-hours-clone ****

Follow the Force for Good Business show to install the unique system of perpetual growth into your company.

YouTube: https://tinyurl.com/3a7db9mr

Spotify: https://tinyurl.com/3p39vmxs

Amazon Prime: https://tinyurl.com/ervv49w9

Apple Podcasts: https://tinyurl.com/3atvj5tj

RSS Feed: https://tinyurl.com/csw248tw

Coco Sellman, the host of the Force for Good Business Show, believes business is a force for good, especially with visionary women at the helm. With over 25 years of entrepreneurial experience, she has launched five companies and guided over 500 startups. As Founder & CEO of A Force for Good, Coco supports purpose-driven women founders in unlocking exponential growth and prosperity. Her recent venture, Allumé Home Care, reached eight-figure revenues and seven-figure profits in just four years before a successful exit in 2024. A venture investor and board director, Coco’s upcoming book, *A Force for Good*, reveals a roadmap for women to lead high-impact, high-growth companies.

Learn more about A Force for Good:

Website: https://aforceforgood.biz/

Are Your GROWING or PLATEAUING? https://aforceforgood.biz/quiz/

1-Day Growth Plan: https://aforceforgood.biz/free-plan/

FFG Tool of the...

Welcome to this lively discussion on the pivotal elements of pricing strategy and break-even points, two foundational pillars that serve to underpin the very architecture of a flourishing business.

As we embark on this exploration, we shall dissect the intricate relationship between price-setting, profitability, and operational sustainability, illuminating how these factors collectively influence your enterprise's trajectory.

Engaging with this discourse not only empowers us to elucidate our own pricing models but also galvanizes us to confidently articulate our financial standing to potential investors and stakeholders. Indeed, one must recognize that a judiciously crafted pricing strategy is not merely a number on a spreadsheet but a manifestation of our business acumen and market positioning.

So, fasten your seatbelts as we delve into this captivating realm, where clarity and confidence in financial strategies can transform mere survival into a thriving future!

Takeaways:

• The episode emphasizes the criticality of having a well-defined pricing strategy, which directly influences the profitability and sustainability of a business.
• Understanding your break-even point is essential for managing operational costs and ensuring that your business generates profit beyond mere survival.
• A thoughtful pricing strategy involves balancing profitability, market share, and customer satisfaction to achieve optimal pricing for products and services.
• Implementing a habit of regularly reviewing pricing strategies and break-even analyses is crucial for maintaining financial health and facilitating business growth.

Chapters:

00:27 Understanding Pricing Strategies

08:06 Understanding Pricing Strategy and Break Even Analysis

11:35 Understanding Break Even and Growth Strategy

20:54 Calculating Operating Expenses and Break Even Analysis

29:55 Assessing Pricing Strategies and Profitability

35:11 Strategies for Achieving Break Even and Profitability

Burning Questions Answered:

1. What exactly is my Break-Even Point, and how do I calculate it?
2. How do I know if my pricing strategy is hurting or helping my growth?
3. Which of my products/services are worth scaling—and which to drop?
4. How do I involve my team in building a pricing strategy that works?

This episode part of the Force for Good Tool of the Week Series! Each week we feature one of the 100+ Force for Good Tools.

**These tools are free this week at https://aforceforgood.biz/weekly-tool/ **

*** The Full FFG Toolkit is available with A Force for Good, the Book: https://aforceforgood.biz/book/***

****Have questions on how to pioneer your 100 Year impact plan? Schedule time with Coco: https://calendly.com/coco-sellman/zoom-office-hours-clone ****

Follow the Force for Good Business show to install the unique system of perpetual growth into your company.

YouTube: https://tinyurl.com/3a7db9mr

Spotify: https://tinyurl.com/3p39vmxs

Amazon Prime: https://tinyurl.com/ervv49w9

Apple Podcasts: https://tinyurl.com/3atvj5tj

RSS Feed: https://tinyurl.com/csw248tw

Coco Sellman, the host of the Force for Good Business Show, believes business is a force for good, especially with visionary women at the helm. With over 25 years of entrepreneurial experience, she has launched five companies and guided over 500 startups. As Founder & CEO of A Force for Good, Coco supports purpose-driven women founders in unlocking exponential growth and prosperity. Her recent venture, Allumé Home Care, reached eight-figure revenues and seven-figure profits in just four years before a successful exit in 2024. A venture investor and board director, Coco’s upcoming book, *A Force for Good*, reveals a...