Welcome to another episode of Better Car Washing Everywhere, the podcast where car wash professionals—and the car wash curious—gather for authentic, transparent, and sponsor-free conversations. In this episode, host Matt DeWolf dives into the heart of what sets exceptional car washes apart: their people and the strategies behind building strong, resilient teams.

Joining Matt is Jeff Fazio of Preferred Car Wash Advisors, who brings a wealth of experience from both the operational and equipment sides of the industry. Together, they unpack the vital concept of “wash strategy”—not just about choosing the right nozzles or chemistry, but crafting a holistic, regionally-tailored approach that ensures consistent, high-quality results. Jeff also shares his philosophy on talent development, explaining why building a deep bench of skilled, well-trained staff is essential for growth, customer experience, and long-term success.

If you’re looking for practical insights on recruiting, training, and retaining top talent—or you want to learn how a thoughtful wash strategy can make all the difference—this episode delivers.

Talent shortages and rapid growth have reshaped the car washindustry, sparking new conversations about leadership, mentorship and the skills gap.

Host Matt DeWolf welcomed Jeff Fazio, fourth-generation car washer and Preferred Car Wash Advisors consultant, to discuss people development, consolidation and the fast-evolving needs of modern car wash operators.

Competition in the car wash industry is heating up, but operators have more tools than ever to turn market shake-ups to their advantage, according to insights from the latest episode of the Better Car Washing Everywhere podcast.Host Matt DeWolf and returning guest Tara Baugher discussed practical strategies for independent car wash owners facing new entrants—particularly larger chains—moving into their markets.