This episode features Malik Bahar, AVP of Access Center and Loyalty, and Erica T. Carney, Director of Virtual Care Transformation at Virtua Health. They discuss how innovative technologies, agentic AI, and smart care strategies are enhancing the patient experience, supporting clinical teams, and shaping the future of healthcare delivery.

Tune in for today's industry updates.

John Henderson, Vice President, Chief Information & Digital Officer, and CIO at Rady Children's Health, joins the podcast to discuss how he keeps his organization engaged and aligned around a clear digital vision. He shares insights on improving both patient and employee satisfaction, developing a strong organizational identity, and preparing for long-term success amid a dynamic healthcare environment. Henderson also touches on the role of mergers in shaping the future of care delivery.

In this episode, Dr. T.Y. Alvin Liu, Inaugural Director of the AI Innovation Center at Johns Hopkins Medicine, shares how one of the nation’s top academic health systems is pioneering AI implementation, governance, and the future of oculomics. He unpacks the challenges of real-world deployment and why collaboration and rapid iteration are key to success.

In this episode, Divya Pathak, Chief Data and AI Officer at NYC Health + Hospitals, discusses how the nation's largest public health system is leveraging AI to enhance patient access, streamline operations, and ensure ethical, equitable care—while laying a strong foundation of governance and multidisciplinary collaboration.

Tune in for today's industry updates.

In this episode, Dr. Syl Trepanier, Chief Nursing Officer at Providence, joins Laura Dyrda to share insights on building a mission-driven nursing culture, developing innovative care models like co-caring, and the critical strategies Providence is using to recruit, retain, and empower nurses for the future of healthcare.