🎙 In this empowering episode of Beauty Talks by Dr. Matteo Vigo, we explore the world of employee journeys — and how to elevate experience to excellence.

✨ Featuring: Ben Safra – Specialist in Customer, Employee & Brand Experience

Today, we step outside the operating room to focus on what truly drives success in any clinic, hospital, or business: the experience.
From staff to patients — how does employee well-being ripple outward and impact every interaction?
Ben Safra, founder of Sensate, walks us through the importance of supporting your team throughout their entire journey within an organization.

They discuss:
✅ What Sensate really does for teams
✅ The emotional side of medical care
✅ Real transformation through mindset, behavior, and skillset

🎯 Episode Highlights & Timestamps:

2:30 – How and why Sensate was born
4:54 – Standing out in a saturated industry: what truly sets you apart?
6:39 – Creating happy employees to build happy customers
11:50 – Building loyalty and trust with your team to strengthen client relationships
14:20 – The future of AI in business: tech can empower, but only humans create connection
20:30 – People forget what you say or do — but never how you made them feel
23:08 – Dr. Vigo shares how MIA redefined the aesthetic experience
27:12 – How Ben helped aesthetic clinics grow their patient base
33:21 – Why listening to your patients is the key to understanding what they really want

✨ Whether you run a clinic, a corporate office, or a hospital — it’s your people who create the experience. And experience is what builds trust.

Beauty Talks – My Conversation with Dr. Carlotta Barbon

In this episode of Beauty Talks, I sit down with Dr. Carlotta Barbon, a skilled and internationally trained plastic surgeon who recently joined our team in Dubai. From her early medical studies in Italy to advanced training in Switzerland, the U.S., and Sweden, Carlotta shares the experiences that shaped her path—and what led her to take on this new professional chapter with us.

We discuss her passion for plastic surgery, her vision of individualized patient care, and the unique value she brings to our team. She also opens up about the human side of being a surgeon, the misconceptions she wishes to correct, and her advice for young doctors entering this field.

💡 Episode Highlights & Timestamps:
01:31 – Who is Dr. Carlotta Barbon? Her background and first steps into medicine
01:55 – From general medicine to plastic surgery: how the passion developed
02:21 – Her international journey: Italy, Switzerland, the U.S., and now Dubai
03:45 – Why she chose to join our team—and why we chose her
05:52 – Her vision of plastic surgery
09:19 – Her experience at La Clinic in Montreux and Akademikliniken in Stockholm
11:18 – What Dubai represents for this next chapter in her professional journey
13:11 – Dr. Carlotta’s role in my team
14:18 – The person behind the surgeon
16:15 – Common misconceptions about plastic surgery
17:17 – Dr. Carlotta’s suggestion to young colleagues

This is a thoughtful conversation about purpose, growth, and the global mindset needed to truly elevate patient care. I’m proud to welcome Carlotta to the team—and to share her story with all of you.

Not Every Patient Is Ready: The Psychology Behind the Scalpel
with Dr. Matteo Vigo & Dr. Valeria Risoli

In this thought-provoking episode of Beauty Talks, I sit down with Dr. Valeria Risoli, clinical psychologist and expert in body image and aesthetic-related mental health, to explore the often-overlooked psychological side of cosmetic surgery.

Together, we dive deep into the emotional, cognitive, and cultural forces influencing why people seek aesthetic procedures—and why not every patient is truly ready. From social media pressure to body dysmorphia, we unpack the internal narratives that shape patient expectations and the ethical responsibility of surgeons and mental health professionals alike.

We also reflect on stigma: not just around mental health, but also the emotional judgments patients face when choosing to undergo plastic surgery.

✨ Dr. Valeria brings clarity, compassion, and clinical perspective to every question—and this episode is essential listening for anyone working in (or considering) aesthetic medicine.

🎯 Episode Highlights & Timestamps:
00:54 – Dr. Valeria's journey into psychology
03:20 – The main misconceptions patients have about plastic surgery
05:03 – Dr. Valeria’s personal view on plastic surgery
10:45 – The link between plastic surgery and mental health disorders
15:13 – Accepting the aging process: psychological insights
16:56 – The risks of a money-driven aesthetic industry
20:27 – Aesthetic medicine as part of mental well-being
25:31 – The impact of social media on self-image
29:14 – Plastic surgery and minors: ethical concerns
35:20 – Why plastic surgery should be an individual decision, not a couple’s choice
47:05 – The stigma around seeing a psychologist or plastic surgeon

This episode is for professionals, patients, and anyone curious about the deeper motivations behind beauty—and the responsibility that comes with shaping how we see ourselves.

📍 Follow me on Instagram: @drmatteovigo