• Authenticity by Design with Shaz Khan of Tono Pizzeria + Cheesesteaks

  • Mar 24 2025
  • Length: 18 mins
  • Podcast

Authenticity by Design with Shaz Khan of Tono Pizzeria + Cheesesteaks

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    Shaz Khan, co-founder of Tono Pizzeria + Cheesesteaks, joins Zack to share how he's built a beloved multi-unit brand without losing the feel of a local favorite. With an engineering mindset and a passion for hospitality, Shaz breaks down the systems, tech, and transparency that drive guest loyalty and operational excellence.

    Zack and Shaz discuss:

    • Building guest trust through transparency and truthfulness
    • Balancing scale with authenticity and community feel
    • How tech tools like Ovation and Marqii elevate guest feedback and insights
    • Responding to every online review with empathy and intention
    • Why real conversations with local restaurant owners matter most

    Tune in to hear how Shaz’s integrity-first approach is shaping the future of fast casual hospitality.
    Thanks, Shaz!
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