
Are you taking customer centricity too far?
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.
Add to Cart failed.
Please try again later
Add to Wish List failed.
Please try again later
Remove from wishlist failed.
Please try again later
Adding to library failed
Please try again
Follow podcast failed
Please try again
Unfollow podcast failed
Please try again
-
Narrated by:
-
By:
About this listen
Current CX approaches forget there are two sides to any transaction. They foster the misconception that organizations should give customers everything they want without fully considering business impacts like innovation, profitability, and productivity. In this episode, Stephen talks about the need to differentiate yourself from your competitors, to set the bar where the customer wants it, not where you think it should be, and to ensure there’s an exchange of value, enabling customers to choose you first every time.
No reviews yet