
The Customer's Eye: How to Build Loyalty, Generate Word-of-Mouth and Keep Customers Coming Back
The Anatomy of the Perfect Customer Experience
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
$0.99/mo for the first 3 months

Buy for $14.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrated by:
-
Jim Rising
-
By:
-
E. M. P. Kailie
About this listen
The only secret you need to grow your business now: Elevate your customer experience. This audiobook can show you how!
Are you looking for a how-to guide on building loyalty, generating word-of-mouth, and keeping customers coming back? Then keep reading!
We’ve all heard the phrase "the customer is always right".
But do we truly understand what that means? The customer is the heart and lifeblood of every business, if they’re not happy, they won’t come back. If they don’t come back, they don’t spend money. This vicious cycle can end a business, so don’t get caught up in this vortex of doom.
Instead, focus on:
- Increasing your value in the eye of customers
- The do’s and don’ts of a positive customer experience
- Building loyalty, generating word-of-mouth, and making customers happy so they come back
- Crafting a perfect customer experience
- And the steps you need to take next
It’s no secret; customers have more options than ever before: In a world where everything is at our fingertips, it’s more important than ever to make them a top priority.
So if your sales are lackluster, if you’re struggling to bring people back to your business, maybe you need to examine the customer experience you’re providing. With concepts, statistics, and real-world examples, this audiobook rises above all others like it - listen to the best, be the best, and grow your business from the ground up; starting with the customer.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
©2021 E. M. P. Kailie (P)2021 E. M. P. KailieListeners also enjoyed...
-
Dropshipping: Create Passive Income with E-Commerce and Shopify Step by Step by Proven Strategies!
- New and Improved Ways for Busy Times of 2019 and 2020! Great to Listen in a Car!
- By: Mark Graham
- Narrated by: Adam Breazeale
- Length: 3 hrs and 29 mins
- Unabridged
-
Overall
-
Performance
-
Story
You shouldn’t be afraid of starting a dropshipping website because you don’t know where to start or how to maintain a successful business. With this book, you will have everything you need to make it as a successful dropshipper. Find your true potential and discover your success by putting the guidelines found within this book to work today!
-
-
USEFUL
- By Mdshaheedh on 11-06-19
By: Mark Graham
-
The Glowing Reviews Profit System
- One-Page Blueprint to Generate More Reviews and Increase Revenue for Your Small Business
- By: Jennifer Sun
- Narrated by: Jill VanderWoude
- Length: 3 hrs and 26 mins
- Unabridged
-
Overall
-
Performance
-
Story
In today's digital age, online reviews can make or break your business. According to recent studies, 91% of consumers regularly read online reviews before making a purchase, and 84% of people trust online reviews as much as a personal recommendation. This is why it's crucial to have a system in place to generate positive reviews and manage your online reputation. With this comprehensive guide, you will have all the tools you need to turn your business into a raging success.
-
-
The REVIEW method is the new gold standard
- By Mario Diana on 12-07-23
By: Jennifer Sun
-
The Experience Maker
- How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
- By: Dan Gingiss
- Narrated by: Dan Gingiss
- Length: 5 hrs and 33 mins
- Unabridged
-
Overall
-
Performance
-
Story
Competition is tougher than ever these days and competing on price or product just doesn’t work as well anymore. So how can companies stand out in a crowded marketplace that is constantly evolving? The answer is customer experience, and the best part about customer experience is that it's delivered by human beings who are unique to a company. The Experience Maker helps managers and executives focus on customers who are already spending money with their company rather than spending more money on marketing new customers.
-
-
Excellent
- By Skywalker on 05-17-23
By: Dan Gingiss
-
Online Marketing Secrets for Beginners
- Discover the Most Successful Practices in Marketing and Outsmart the Competition, +100 Mistakes Beginners Should Avoid
- By: E.M.P. Kailie
- Narrated by: Jim Rising
- Length: 3 hrs and 33 mins
- Unabridged
-
Overall
-
Performance
-
Story
Stop running around in circles! These extremely powerful marketing insights will bring you the success of your dreams. Whether this is your first big business venture or you’ve already been around this block many times before, the truth is that marketing your product or service is no easy task. Knowing who you need to serve, how to serve them best, and how to connect with them in the first place, is a complex ordeal of ever-changing variables. All you need is to be let into the secrets that every successful entrepreneur knows.
-
-
Good for beginners!!
- By Nazish on 02-08-22
By: E.M.P. Kailie
-
Launch
- How to Sell Almost Anything Online, Build a Business You Love, and Live the Life of Your Dreams
- By: Jeff Walker
- Narrated by: Jeff Walker
- Length: 9 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
From the creator of Product Launch Formula: a new edition of the number one New York Times best-selling guide that's redefined online marketing and helped countless entrepreneurs make millions. The revised and updated edition of the number one New York Times best seller Launch will build your business - fast. Whether you've already got an online business or you're itching to start one, this is a recipe for getting more traction and a fast start.
-
-
Stop selling yourself Jeff Walker! Holy cow!
- By Brent D Brookbush on 08-25-21
By: Jeff Walker
-
Digital Marketing Mastery 2-in-1 Ultimate Bundle
- Build a 7-Figure Business with Digital Marketing Proven Strategies, Grow Your Brand with High Quality Scalable Content, and Leverage Social Media Tools
- By: Mike Rayford
- Narrated by: Isaac Padilla
- Length: 10 hrs and 8 mins
- Unabridged
-
Overall
-
Performance
-
Story
Author Mike Rayford presents an amazing tool for any marketing professional or small business owner who wants to create and market their digital products, curate high-quality scalable content, and leverage social media tools to build a seven-figure online business. The internet quickly progressed from a small research network to a robust commercial infrastructure with an ever-increasing user base. As a result, new business functions such as e-commerce and digital marketing change how companies reach out to and connect with customers.
-
-
terrible waste of time... full of blah blah blah
- By James E. Welch on 12-13-22
By: Mike Rayford
-
Dropshipping: Create Passive Income with E-Commerce and Shopify Step by Step by Proven Strategies!
- New and Improved Ways for Busy Times of 2019 and 2020! Great to Listen in a Car!
- By: Mark Graham
- Narrated by: Adam Breazeale
- Length: 3 hrs and 29 mins
- Unabridged
-
Overall
-
Performance
-
Story
You shouldn’t be afraid of starting a dropshipping website because you don’t know where to start or how to maintain a successful business. With this book, you will have everything you need to make it as a successful dropshipper. Find your true potential and discover your success by putting the guidelines found within this book to work today!
-
-
USEFUL
- By Mdshaheedh on 11-06-19
By: Mark Graham
-
The Glowing Reviews Profit System
- One-Page Blueprint to Generate More Reviews and Increase Revenue for Your Small Business
- By: Jennifer Sun
- Narrated by: Jill VanderWoude
- Length: 3 hrs and 26 mins
- Unabridged
-
Overall
-
Performance
-
Story
In today's digital age, online reviews can make or break your business. According to recent studies, 91% of consumers regularly read online reviews before making a purchase, and 84% of people trust online reviews as much as a personal recommendation. This is why it's crucial to have a system in place to generate positive reviews and manage your online reputation. With this comprehensive guide, you will have all the tools you need to turn your business into a raging success.
-
-
The REVIEW method is the new gold standard
- By Mario Diana on 12-07-23
By: Jennifer Sun
-
The Experience Maker
- How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
- By: Dan Gingiss
- Narrated by: Dan Gingiss
- Length: 5 hrs and 33 mins
- Unabridged
-
Overall
-
Performance
-
Story
Competition is tougher than ever these days and competing on price or product just doesn’t work as well anymore. So how can companies stand out in a crowded marketplace that is constantly evolving? The answer is customer experience, and the best part about customer experience is that it's delivered by human beings who are unique to a company. The Experience Maker helps managers and executives focus on customers who are already spending money with their company rather than spending more money on marketing new customers.
-
-
Excellent
- By Skywalker on 05-17-23
By: Dan Gingiss
-
Online Marketing Secrets for Beginners
- Discover the Most Successful Practices in Marketing and Outsmart the Competition, +100 Mistakes Beginners Should Avoid
- By: E.M.P. Kailie
- Narrated by: Jim Rising
- Length: 3 hrs and 33 mins
- Unabridged
-
Overall
-
Performance
-
Story
Stop running around in circles! These extremely powerful marketing insights will bring you the success of your dreams. Whether this is your first big business venture or you’ve already been around this block many times before, the truth is that marketing your product or service is no easy task. Knowing who you need to serve, how to serve them best, and how to connect with them in the first place, is a complex ordeal of ever-changing variables. All you need is to be let into the secrets that every successful entrepreneur knows.
-
-
Good for beginners!!
- By Nazish on 02-08-22
By: E.M.P. Kailie
-
Launch
- How to Sell Almost Anything Online, Build a Business You Love, and Live the Life of Your Dreams
- By: Jeff Walker
- Narrated by: Jeff Walker
- Length: 9 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
From the creator of Product Launch Formula: a new edition of the number one New York Times best-selling guide that's redefined online marketing and helped countless entrepreneurs make millions. The revised and updated edition of the number one New York Times best seller Launch will build your business - fast. Whether you've already got an online business or you're itching to start one, this is a recipe for getting more traction and a fast start.
-
-
Stop selling yourself Jeff Walker! Holy cow!
- By Brent D Brookbush on 08-25-21
By: Jeff Walker
-
Digital Marketing Mastery 2-in-1 Ultimate Bundle
- Build a 7-Figure Business with Digital Marketing Proven Strategies, Grow Your Brand with High Quality Scalable Content, and Leverage Social Media Tools
- By: Mike Rayford
- Narrated by: Isaac Padilla
- Length: 10 hrs and 8 mins
- Unabridged
-
Overall
-
Performance
-
Story
Author Mike Rayford presents an amazing tool for any marketing professional or small business owner who wants to create and market their digital products, curate high-quality scalable content, and leverage social media tools to build a seven-figure online business. The internet quickly progressed from a small research network to a robust commercial infrastructure with an ever-increasing user base. As a result, new business functions such as e-commerce and digital marketing change how companies reach out to and connect with customers.
-
-
terrible waste of time... full of blah blah blah
- By James E. Welch on 12-13-22
By: Mike Rayford
-
Starting an Online Business from Zero
- A Proven Guide to Break Free from 9-5, Surf the Digital Wave, and Win Customer Trust
- By: The Consulting Club Publications, Matthew Robson
- Narrated by: Nick Gallagher
- Length: 3 hrs and 58 mins
- Unabridged
-
Overall
-
Performance
-
Story
Because if you’re reading this now, you’ve probably been dying for a reason to strike out on your own. To build out that side hustle that you’ve been too busy to grow. To turn that business idea you’ve been dreaming about into a full-time money-making reality.
-
-
Entrepreneurship Made Simple
- By Donald on 02-18-25
By: The Consulting Club Publications, and others
-
All In
- How Great Leaders Build Unstoppable Teams
- By: Mike Michalowicz
- Narrated by: Mike Michalowicz
- Length: 7 hrs and 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
ALL IN is the pinnacle book in Mike Michalowicz's Entrepreneurship Simplified series, setting the standard for building high-performing teams in today’s challenging work environment. Whether dealing with remote work, flex schedules, or generational divides, ALL IN provides a proven framework for recruiting top talent, transforming underperformers into superstars, and cultivating a culture where every employee is as dedicated as an owner.
-
-
Mike Always Delivers
- By Carlos on 04-03-24
By: Mike Michalowicz
-
Customer Relationship Marketing
- By: ICI
- Narrated by: William Bahl
- Length: 1 hr and 2 mins
- Unabridged
-
Overall
-
Performance
-
Story
Relationships build business.... How do you relate to your target audience? If you want to have a long-term customer-based circle, building relationships is essential. You see, people buy from you because they already have the connection and trust with you, not that they need the product alone. This is very important to understand.
-
-
a recipe for success!
- By Betty on 10-29-19
By: ICI
-
Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- By: Joey Coleman
- Narrated by: Joey Coleman
- Length: 9 hrs and 28 mins
- Unabridged
-
Overall
-
Performance
-
Story
Coleman offers a system designed to dramatically increase customer retention and as a result, the bottom line. He identifies eight distinct emotional needs customers undergo during the 100 days following a purchase, whether it's as small as a new drink at Starbucks or as big as a house. If you can understand and anticipate these phases, you can use a myriad of techniques - in-person, email, mail, and video - to cement a long and valuable partnership.
-
-
Message tainted by using shady biz as examples
- By Amazon Customer on 04-25-19
By: Joey Coleman
-
Social Media Mastery: Two Manuscripts
- Facebook Advertising & Instagram Marketing. Best Practices for Influencers, Your Brand, and Your Business
- By: Mark Hollister, Susan Smith
- Narrated by: Heath Douglas
- Length: 5 hrs and 6 mins
- Unabridged
-
Overall
-
Performance
-
Story
If you want to learn how to increase your sales and leads and grow your following fast, then check out this two-in-one audiobook. You'll learn how to use Facebook advertising and Instagram marketing to build a real audience and sell more.
-
-
try this
- By Melvin on 01-28-20
By: Mark Hollister, and others
-
Superfans
- The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business
- By: Pat Flynn
- Narrated by: Pat Flynn
- Length: 5 hrs and 2 mins
- Unabridged
-
Overall
-
Performance
-
Story
Customers, followers, subscribers. It's easy to just look at the numbers. How many likes? How many purchases? How many email subscribers? But as entrepreneurs, we have to remember that there are people behind all that data. People who are looking to us to be a leader, to give advice, and to care. In this dog-eat-dog world, these are the people who are looking for someone who they can trust and who they know have their best interests in mind.
-
-
Big Meh
- By Ray on 01-10-20
By: Pat Flynn
-
Giftology
- By: John Ruhlin
- Narrated by: Drew Birdseye
- Length: 2 hrs and 8 mins
- Unabridged
-
Overall
-
Performance
-
Story
Radical generosity is the against-the-grain secret weapon of real influencers, and it will allow you to boost referrals, retention rates, and ROI like few other strategies. But be warned, gifts with strings attached backfire. There is a right, and wrong, way to give. John Ruhlin has gifted on behalf of everyone from Forbes Magazine to the Fortune 500, and his tactics lead to appreciative responses and wide-open check books. Give wholeheartedly to Giftology and reap the rewards of an expanding business and fruitful relationships, professional and personal alike.
-
-
Has one beautiful sentence
- By Robin Ruud on 07-05-17
By: John Ruhlin
-
Social Media Marketing
- 9 Easy Steps Using Facebook, Instagram, and Pinterest to Reach New Customers, Increase Sales, and Ensure Customer Loyalty
- By: Mick Black
- Narrated by: Mike Baranowski
- Length: 3 hrs and 30 mins
- Unabridged
-
Overall
-
Performance
-
Story
New for 2023! Bring your business to new heights with this comprehensive guidebook on utilizing social media to promote your brand and increase revenue!
-
-
Don’t waste your time
- By Shelley on 01-08-24
By: Mick Black
-
Hacking Growth
- How Today's Fastest-Growing Companies Drive Breakout Success
- By: Sean Ellis, Morgan Brown
- Narrated by: Sean Ellis, Morgan Brown
- Length: 10 hrs and 43 mins
- Unabridged
-
Overall
-
Performance
-
Story
An accessible and practical toolkit that teams and companies in all industries can use to increase their customer base and market share, this book walks listeners through the process of creating and executing their own custom-made growth hacking strategy. It is a must listen for any marketer, entrepreneur, innovator or manager looking to replace wasteful big bets and "spaghetti-on-the-wall" approaches with more consistent, replicable, cost-effective, and data-driven results.
-
-
Tough one
- By Amazon Customer on 10-12-18
By: Sean Ellis, and others
-
Grow Your Business with ChatGPT
- 5 AI Applications to Generate More Revenue by Automating and Optimizing Your Business Processes Using Artificial Intelligence
- By: Steve Kelley
- Narrated by: Evan Traasdahl
- Length: 3 hrs and 26 mins
- Unabridged
-
Overall
-
Performance
-
Story
Do you prefer to have technology explained in layman’s terms and combined with actionable insights? Are you constantly seeking ways to improve your business, expand your customer base, and grow? Entrepreneurs to multinational corporations are racing to integrate ChatGPT into their businesses, so you are right in wanting to seize this opportunity.
-
-
This one is required listening
- By Paul Economen on 07-13-23
By: Steve Kelley
-
The 12 Secrets of Exceptional Nonprofit Leaders: The Key Traits Necessary to Drive Social Impact
- By: James Ruell
- Narrated by: Robert Bishop
- Length: 44 mins
- Unabridged
-
Overall
-
Performance
-
Story
Do you want to become an exceptional nonprofit leader? You have a vision, you have a mission, and you have a burning desire to do good in the world. But that’s it. Starting a nonprofit seemed like the right thing to do but it hasn’t turned out to be that simple. Your skills are in driving social change, not in managing people, finding donors, and all the administrative headaches that come with running a business. But it’s ok. All of these challenges are solvable and shouldn’t hold you back from fulfilling your purpose.
-
-
👍🏼👍🏼
- By Nicole on 09-14-21
By: James Ruell
-
Branding
- What You Need to Know About Building a Personal Brand and Growing Your Small Business Using Social Media Marketing and Offline Guerrilla Tactics
- By: Chase Barlow
- Narrated by: Ivan Busenius
- Length: 3 hrs and 29 mins
- Unabridged
-
Overall
-
Performance
-
Story
In a market dominated by conglomerates, competition between small businesses is at its peak. Branding is a way for a business to make it to the top, plus improve its operations. It’s all right if you suddenly feel overwhelmed by the almost infinite branding techniques available. Fortunately for you, this audiobook is here to set the record straight for branding.
-
-
Awesome Book
- By Elizabth King on 11-12-21
By: Chase Barlow
What listeners say about The Customer's Eye: How to Build Loyalty, Generate Word-of-Mouth and Keep Customers Coming Back
Highly rated for:
Reviews - Please select the tabs below to change the source of reviews.
-
Overall
-
Performance
-
Story
- Timmy Joseph
- 12-12-21
Grow business strategy and customers movement!!!
This is super important to read for anyone to increase their business strategy and customers movement. you can know how to treat your customers and employees and how to build great culture and relationship on your team and with clients and vendors. I got so much out of this book. Thank you Author "E. M. P. Kailie" and Narrator "Jim Rising" for giving this book
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Rebecca M Kirkman
- 11-19-21
It’s like a training course, Amazing! !
I got so much out of this book, I have a huge to do list that is going to help take my business to the next level. Best book I have ever listened to that can help my business and I can implement the changes right away. I thoroughly enjoyed this book.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Michelle R Robinson
- 11-19-21
WOW... Just Great!!!
As a customer experience and product professional, I found this book truly insightful and eye opening, it obviously helps that Narrated Jim Rising is very engaging in his narration. Strongly recommend.....
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Rosemary
- 11-18-21
Best book for Keep Customers
Best book ever on how to treat your customers and employees. How to build great culture and relationship on your team and with clients and vendors. And thousands of other great insides and stories. Great book for anyone
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Mary M McFadden
- 11-17-21
Highly Recommended
Awesome! This book gives great examples so far. I knew a decent few ideas but the book breaks into so much further than I realized on my own. I highly recommend this book if you plan on promoting your business.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Jacqueline Jacks
- 11-17-21
Good Information Overload!!!
Do you want to know secret method to grow your business? listen this book. You get many Idea in this book. This audiobook was very helpful for me. Thanks Author!
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Fannie Gibbs
- 12-12-21
Simple solutions with examples
If you want to know secret method to grow your business so listen this book. You get many Idea in this book. This book offers simple solutions with examples that if you follow you will increase your customer managing idea and changing through to sales and recruits. I will highly recommend...
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Anonymous User
- 11-19-21
Making Customers The Top Priority
A well written guide to taking your team to top levels in customer service. I really appreciate it
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Eula Bowen
- 12-10-21
Increase your value in the eye of customers
This Audible is perfect for you if you want to increase your concepts, statistics, and real-world, this audiobook rises above all others like it - listen to the best, be the best, and grow your business from the ground up; starting with the customer.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!
-
Overall
-
Performance
-
Story
- Campbell
- 11-18-21
Great Tips !!!
A great in depth look and example of how to be genuine with your clients. Recommended all
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!