Six Sigma Service, Volume 1
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Six Sigma Service, Volume 1
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Narrated by:
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Samuel Fleming
About this listen
Six Sigma goes in to the details of improving customer service, generating business expansion, and gaining knowledge about the service sectors business processes. Most service industries revolve around areas of finance, human resources, and sales and marketing. Hence, Six Sigma delves deeply into the subject of soft skills. Six Sigma can be applied to a company that provides housekeeping services. Firstly, the companies working processes would need to be understood. Using the DMIAC method or the define-measure-improve-analyze-control method, Six Sigma can definitely implement quality in any industry. As the main aim of this methodology is to reduce defects, the first step would be detecting the particular defect. Secondly, data will be collected to observe how, why, and how often these defects occur. Next, the Six Sigma team implements an outstanding-employees method of working as the normal method for all employees. Finally, new employees are taught the correct techniques.
©2014 Ade Asefeso MCIPS MBA (P)2014 Ade Asefeso MCIPS MBAWhat listeners say about Six Sigma Service, Volume 1
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall4 out of 5 stars
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Performance4 out of 5 stars
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Story4 out of 5 stars
- Orane
- 04-22-15
mostly case studies
convincing stories on using the six sigma approach within particular industries. The next volume, I am looking forward to it
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Overall4 out of 5 stars
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Performance4 out of 5 stars
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Story4 out of 5 stars
- Varga
- 04-29-15
overall ok.
the book is ok. i found that a few ideas where repeated too many times and there are lots of examples that are unnecessary but overall it's a good book.
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1 person found this helpful
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Overall1 out of 5 stars
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Performance1 out of 5 stars
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Story1 out of 5 stars
- Patrick
- 01-25-19
repetition and trivial. waste of time
repetition and trivial. waste of time. half no of chapters could have told the story.
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