New Releases

This audiobook is a comprehensive guide to navigating leadership in the real world, blending traditional theories with practical, real-life experiences. Written from the perspective of someone who learned leadership on the job rather than in classrooms, it highlights the importance of emotional intelligence, adaptability, and continuous learning in effective leadership.

Turn every “thank you,” apology, and quick reply into a loyal customer. Customer Support: From Novice to Expert is the straightforward guide for anyone who serves customers—face to face, on the phone, in live chat, or anywhere else. After ten years helping airline passengers from around the world, I learned what truly delights people: clear words, genuine empathy, and fast solutions. In this book you’ll learn to master: Communication – write and speak so customers trust you. Empathy – see the issue through the customer’s eyes. Digital Tools – choose the right platforms and ...

Unfortunately, schools don’t teach it. An average man everyday finds himself in at least 5-10 situations where he is in some disagreement with another. Thus, this requires him to have the essential life skill of arguing successfully to get his point heard, to get his opinion or perception understood, and to get his view implemented. Knowing how to argue successfully can be the difference between success and failure Have you been in an argument with your parents whom you love so much but yet you want to live your life on your own terms rather than what your parents think is right for you? ...

Meetings, like friction, are a necessary evil for every organization. Quite commonly heard in organizations are comments like - “ I love the sleep inducing effect of our meets” or “It is surely death by meetings for us” or “We need more action and not more meetings” or “Where is the meeting headed?” or “Our meetings suck!” - and the list is endless. Even if you hate them, you cannot escape them in an organizational set up. Imagine, however, if you could literally transform your meetings to become more engaging, energizing and effective. And that too using the simple yet ...